Emerging Technology

Here’s a look back at 2023 through some of our most striking research findings.

Compare your tipping habits with those of the overall public by visiting Tipping Point, the small town with a big-city feel.

While service quality is the main driver of Americans’ tipping decisions, about three-in-ten U.S. adults also cite workers’ pay before tips as a major factor they consider.

Today, 52% of Americans are more concerned than excited about AI in daily life, compared with just 10% who say they are more excited than concerned.

Roughly one-in-five teenagers who have heard of ChatGPT say they have used it to help them do their schoolwork.

43% of U.S. adults say they have ever personally worked in a job where they received tips. Roughly six-in-ten (57%) have not had this experience.

72% of U.S. adults say tipping is expected in more places today than it was five years ago. But even as Americans say they’re being asked to tip more often, only about a third say it’s extremely or very easy to know whether (34%) or how much (33%) to tip for various services.

71% of adults say they are very or somewhat concerned about how the government uses the data it collects about them, up from 64% in 2019.

The share of Americans who say they are very or somewhat concerned about government use of people’s data has increased from 64% in 2019 to 71% today. Two-thirds (67%) of adults say they understand little to nothing about what companies are doing with their personal data, up from 59%.

52% of Americans say they feel more concerned than excited about the increased use of artificial intelligence.