Information Quality Guidelines
Information quality is important to us. Here are some of the ways we ensure that you get high quality information when you visit our site:
- Providing a date last modified on the bottom of every page
- Reviewing our pages at least every six months if not more frequently
- Providing access to documents using open, industry standard web formats (HTML and XML) and alternative formats (PDFs) that are easy to use
- Making online information and services fully available to individuals with disabilities
- Measuring customer satisfaction and usability through surveys and usability testing
- Organizing content by audience group and by subject based on feedback and other research
- Using consistent navigation. Most of our navigational items are in the same place and work the same way on every page.
- Using the same layout, appearance, and wording for pages that are related
- Using basic common content like contact information, organizational information, frequently asked questions, and regulations
- Using plain language
Page Last Modified:
03/31/2017 06:40 PM