HR Operations Consultant

The HR Operations Consultant EMEA delivers excellence in the HR transactional service provision. The role helps to resolve queries and provide information and administration support to stakeholders across the firm, for all elements of the employment lifecycle.

Provides comprehensive operational support and advisory services and acts as a first point of contact for all clients of the HR Business Services team. Utilises continuous improvement mindset to enhance our business processes, while considering broader risks in how work is delivered.

12 months Fixed Term Contract

Personal profile and Skills

• Ability to manage own workload against changing priorities
• Excellent customer service skills
• Works well under pressure and with the ability to meet tight deadlines
• Strong attention to detail
• Exercise judgment to identify, diagnose, and solve problems
• Self-starter who is able to work independently (takes ownership) as well as in collaboration with others
• Confident user of systems (e.g. Workday)
• Good communication skills
• Analytical and problem-solving skills

On-boarding and induction

• Administer the process for new employees and workers, for example; prepare contracts, offer letters and process all pre-employment checks
• Conduct induction meetings with new employees and workers and liaise with Line Managers to ensure they are aware of their responsibilities in the induction process
• Add new starters to Workday
• Liaise with respective stakeholders to ensure new starters have their IT kit
• Liaise with external vendors (Recruitment Firms, Sterling and Newland Chase) to ensure comprehensive background checks are completed in a timely manner
• Work closely with HR Business Partners to provide simple HR guidance and support with consideration of internal policy and local employment legislation

Payroll

• Ensure that all payroll instructions are prepared and logged in time for the monthly payroll run and submitted to the Payroll Manager, for example; contractual variations/changes, new starters, leavers, contractual benefits and staff benefits

HR Database and Reporting

• Be the primary contact for queries on Workday

Advice and Guidance

• Provide day to day advice to Line Managers and Employees on general HR related queries
• Identify emerging process issues and trends to inform decision-making
• Monitor and tracks performance on applicable indicators and addresses any issues on numerous programs such as the annual benefits enrolment program and absence/vacation program
• Conduct independent analysis to resolve HR related issues by breaking down problems, analysing data and information to provide insights and recommendations
• Work collaboratively with other members of the HR team to provide advice and guidance to managers and employee within the required service level agreements and standards

Leaver and Change Administration

• Ensure resignations are acknowledged in a timely manner, and any outstanding annual leave is calculated in accordance with the employee’s terms and conditions.
• Liaise with all relevant departments to ensure offboarding process is completed and actioned in a timely manner (IT, Finance, Equity Services, Payroll & Facilities)

HR Administration

• Respond to reference requests for current or ex-members of staff
• Create and maintain HR’s electronic employee Persfiles
• Support with simple reward administration during key annual activities

HR invoices

• Process HR invoices in a timely manner by preparing journals, seek approval and enter into invoicing system
• Liaise and trouble-shoot of employee issues with external vendors including management of vendor invoicing and regular touchpoints

Staff Benefits

• Support Benefits & Pensions Manager in management, administration and promotion of Benefits programs
• Participate in setting, drafting and distributing HR communications, including developing tailored messaging and identifying appropriate distribution channels

Projects

• Assist in developing and implementing new HR or Business-led projects
• Support the execution of projects in collaboration with internal and external stakeholders

Broader work or accountabilities may be assigned as needed.

Working conditions

This role operates within a hybrid working environment which entails balancing meaningful time spent in the office for collaboration and connection with teams based on the expectations of your business group and role, along with time spent working remotely.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.