Head of Digital Excellence

Description:

Head of Digital Excellence

Location: High Wycombe, United Kingdom

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Working for J&J Innovative Medicine

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we here in the UK are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued, and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!

As the Head of Digital Excellence at Johnson & Johnson, you will have an exceptional chance to lead all aspects of the J&J Innovative Medicine UK Digital Operations team and influence the digital agenda for the UK market. Your role will involve ensuring outstanding digital channel excellence and content production, implementing effective methods, and spearheading important initiatives with a substantial impact on the business.

Responsibilities:

• Collaborate with Therapy Area Marketers to refine, implement, and lead strategic digital activities, ensuring targeted and effective customer engagement through the right channels.
• Partner with the J&J Innovative Medicine ESO Customer and Digital Strategy (CDS) and Business Technology organizations to shape the EMEA CDS & Tech strategies and prioritise digital initiatives for the UK.
• Identify and implement key digital business initiatives that address strategic and operational needs of the UK business.
• Champion digital customer engagement and emphasis the value of producing and delivering high-quality content for optimal customer experience.
• Foster and encourage productive collaboration within the Digital Operations team and with all involved parties.
• Drive initiatives to expand customer reach and improve engagement through innovative digital channels.
• Define and assess appropriate metrics and benchmarks for omnichannel engagement.
• Enhance partners' and stakeholders' comprehension of UK Code of Practice and healthcare landscape to strengthen digital proficiency.
• Set priorities, allocate resources, and ensure effective delivery of digital content aligned with business requirements.
• Develop and deliver a digital operation and omnichannel strategy to provide an integrated engagement experience for healthcare professionals (HCPs) and patients.
• Collaborate with various teams to develop digital projects and enhance capabilities and infrastructure for digital and omnichannel evolution.
• Evaluate and implement emerging technologies to enhance digital initiatives and channels.
• Emphasis the importance of delivering outstanding customer service across various communication channels and integrated platforms, to meet the needs of customers and other relevant parties.
• Identify and implement important initiatives, technologies, and processes to set J&J Innovative Medicine UK apart digitally and achieve digital excellence.
  
  

Qualifications:

Qualifications:

• Proven experience in digital operations and strategic leadership in a marketing role.
• Extensive knowledge of effective strategies for engaging with digital customers.
• Excellent collaboration and team leadership skills.
• Knowledge of UK healthcare environment and regulatory requirements.
• Familiarity with UK Code of Practice and compliance standards.
• Ability to drive innovation and implement emerging technologies.
• Excellent communication abilities and proficiency in managing relationships with various parties involved.
• Proactive and strategic approach to recognising trends and opportunities.
  
  

At Johnson & Johnson, we foster a culture of inclusion and collaboration, where employees are encouraged to bring their unique perspectives and ideas to the table. We value diversity and believe that a diverse workforce leads to greater innovation and success. As an equal opportunity employer, we welcome applicants from all backgrounds and strive to create an environment that is inclusive, supportive, and respectful.

We are committed to providing reasonable accommodations for individuals with disabilities. If you require any accommodations during the application or interview process, please let us know and we will be happy to assist you.

If you are looking for a world-class marketing role that offers exceptional opportunities for growth and impact, Johnson & Johnson is the place for you. Join our team and be part of a company that is dedicated to improving the health and well-being of people around the world.