Food and Beverage Team Leader

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,

Joinus andbecomeaHeartist®.

, Job Description

• Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets.
• Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
• Manages and motivates the teams in order to improve sales and the quality of F&B services.
• Improves the department's results by increasing sales and the productivity of F&B points of sale.
  
  

Customer relations

• Enhances guest satisfaction,
• Handles guest comments and complaints, ensuring follow-up,
• Develops close relationships with guests to encourage loyalty,
• Ensures guests receive a warm and personalized welcome,
  
  

Professional Techniques / Production

• Organises and supervises the preparation of points of sale according to activity forecasts,
• Ensures that reference standards are properly applied,
• Checks that sales materials are well presented
• Plans changes in the menu, sets prices and organises the work for the day in coordination with the Head Chef.
  
  

Commercial / Sales

• Sets daily sales targets for the team
• Analyses guests' comments and shares them with the team
• Keeps close track of what the competition is doing, and encourage upselling techniques
• Develops excellent relations with guests
  
  

Management and Administration

• Supervises purchasing for the restaurant and kitchen, manages stocks and checks that, Accor Shop purchasing targets are met as decided by the brand,
• Ensures that the equipment and cultural assets of the department remain in good condition and working order
• Checks inventories that have been carried out and comply with Marge Brut (stock taking procedures)
• Flexible to cover and manage last minute operational challenges i.e. delay flight, staff sickness
• Ensures that food and beverage costs comply with requirements defined by the hotel and the brand
  
  

Hygiene / Personal safety / Environment

• Is responsible for keeping the equipment and furniture in good condition,
• Ensures machinery works reliably and follows up any technical work,
• Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected
• Sets up an action plan based on the hygiene analysis results and tracks implementation
• Applies and ensures application of the hotel's security regulations (in case of fire etc)
• Is responsible for the security of people and property in the area under his/her remit
• Maintain high grooming and uniform standards and make sure employees are strictly abiding by it
  
  

, Qualifications

• Previous experience in leading team members
• Strong restaurant/bar service experience
• Ability to effectively manage fast paced environments within the restaurant, bar
  
  

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• International Development Opportunities
• And more: recommend a friend scheme; Employee Advisory Service