Customer Service Manager

Here at RS Safety Solutions, we are looking for a new Customer Service Manager who will lead, motivate, inspire and coach Customer Service Co-Ordinators, Customer Service Order Processors and Workwear Administrator within a customer contact environment across the Safety Solutions business unit.

What you will be doing:

You will build strong customer relationships, provide a world class service for commercial activities, drive and continuously improve our customer experience with a strong focus on business retention, growth and margin.

Identify and develop procedures and process improvements within the customer service department and within other departments to improve our customer experience. You will support other managers and teams with process improvements and any other requirement as the ‘go to’ person in the business.

Direct customer engagement is key to the role building and maintaining relationships at site and group level and you will be encouraging and supporting others within the PPE Business Unit in developing synergies and our culture.

What do I need to be successful?

If you have the following skills and experience, we want to hear from you:

• Experience of leadership, mentoring, coaching and motivating.
• Experience of process improvement capabilities to drive sustainable continuous improvement.
• Experience of delivering results consistently.
• Experience of improving customer experiences.
• Experienced stakeholder manager with the ability to influence, negotiate and gain buy in at all levels of the organisation.
• Self-organised, flexible, motivated, driven to succeed and to share success through others.
• Strong leadership, customer relationship skills and a broad range of proven managerial. competences and exceptional influencing skills.
• A strong team player, who is self-driven, with a high personal commitment to driving engagement, building and developing teams.
• Numerate and literate with a strong ability to analyse, diagnose and implement team improvement plans.
• Experience in developing customer relationships to drive sales growth.
• Excellence in communication.
• Solution Driven.
• Internal & External Project Management & Completion.
  
  

We are RS Group.

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.