Stephen Bonner

London, England, United Kingdom Contact Info
6K followers 500+ connections

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About

I am a Board Member, ex-Big 4 Partner, Board Advisor and Digital Risk & Resilience…

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Experience & Education

  • Information Commissioner's Office

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Licenses & Certifications

Projects

  • Barclays Privacy Programme

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    Barclays needed to identify & remediate any privacy issues around compliance & protecting customer data. As MD, took accountability for global programme of regulatory compliance. Led definition of legal & regulatory requirements in 60 countries; assessed current state & gaps; executed global remediation programme; extended scope to 3rd parties handling customer data; built operational & governance models; and delivered privacy awareness tools & materials to embed cultural change. Succeeded in…

    Barclays needed to identify & remediate any privacy issues around compliance & protecting customer data. As MD, took accountability for global programme of regulatory compliance. Led definition of legal & regulatory requirements in 60 countries; assessed current state & gaps; executed global remediation programme; extended scope to 3rd parties handling customer data; built operational & governance models; and delivered privacy awareness tools & materials to embed cultural change. Succeeded in delivering a global step change in compliance, winning the IAPP Privacy Innovation award.

  • Board Effectiveness Improvement

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    Deloitte’s client, a FTSE100 Bank, needed to ensure effective coordination under media & regulatory scrutiny in the face of any potential security issues. As Partner, led Board effectiveness improvement initiative. Created & chaired simulated severe cyber & privacy incident; uncovered different stakeholder expectations & assumptions; co-ordinated crisis media training; and produced report addressing key issues & proposing improvements. Succeeded in radically improving communications between…

    Deloitte’s client, a FTSE100 Bank, needed to ensure effective coordination under media & regulatory scrutiny in the face of any potential security issues. As Partner, led Board effectiveness improvement initiative. Created & chaired simulated severe cyber & privacy incident; uncovered different stakeholder expectations & assumptions; co-ordinated crisis media training; and produced report addressing key issues & proposing improvements. Succeeded in radically improving communications between Board & Exec teams to ensure robust, effective response to security issues.

  • Virgin.net growth

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    Virgin.net required operational capability to support retail customers during a period of rapid growth. As Operations Manager, enabled hyper-scale dot.com growth. Recruited technical & call centre team/grew from 12 to 450 staff; identified & delivered innovative services; managed operational & security incidents; operated final line of defence from escalations to Richard Branson; managed outsourced 3rd party providers; and ensured compliant content moderation. Succeeded in growing customer…

    Virgin.net required operational capability to support retail customers during a period of rapid growth. As Operations Manager, enabled hyper-scale dot.com growth. Recruited technical & call centre team/grew from 12 to 450 staff; identified & delivered innovative services; managed operational & security incidents; operated final line of defence from escalations to Richard Branson; managed outsourced 3rd party providers; and ensured compliant content moderation. Succeeded in growing customer numbers by 1000%+ in 1-year to become a top5 ISP in terms of customer numbers (100k) & satisfaction.

Languages

  • English

    Native or bilingual proficiency

  • French

    Elementary proficiency

  • German

    Elementary proficiency

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