Scott Doel

Bath, England, United Kingdom Contact Info
5K followers 500+ connections

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About

When it comes to leadership, you can either settle for mediocrity or strive for…

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Licenses & Certifications

Volunteer Experience

Courses

  • Certificate in Learning and Development Pratice

    -

  • Faciliation

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  • PPA Praticioner

    -

  • Test

    -

  •  Diploma in Applied Business Studies

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Projects

  • Coaching for Line Managers

    - Present

    Designed and deliverd and empowering level 3 bespoke learning intervention to raise the awareness and ability for managers to carry out coaching sessions. This was aligned to the companys strategic goals

  • Service Excellence (Customer Service)

    - Present

    A customer care programme for internal and external customers. Designed to empower the workforce with a customer focused culture. This project has been delivered over three modules to over 400 delegates each module.

    This was Instrumental in increasing the customer service score to 9.1 out of 10 up from 7.2 and leading to delivering a presentation to 150 worldwide members with a view to rolling out the course worldwide.

    Part of a global Customer Service workshop to design and…

    A customer care programme for internal and external customers. Designed to empower the workforce with a customer focused culture. This project has been delivered over three modules to over 400 delegates each module.

    This was Instrumental in increasing the customer service score to 9.1 out of 10 up from 7.2 and leading to delivering a presentation to 150 worldwide members with a view to rolling out the course worldwide.

    Part of a global Customer Service workshop to design and deliver the programme worldwide.

  • SAP Advanced

    - Present

    Design and Deliver a training programme and occupying user literature on the usage of SAP and SAP portals

  • Apprenticeship Scheme

    -

    Designed and Developed and apprenticeship scheme alongside the IMI for administration apprentices both in branch and in the UK Support Centre. So far were are in a 3rd year of intake and have provided 27 extra staff to the company.

  • Microsoft Office 2010

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    Design and Deliver a training programme on the usage of Excel, Outlook, Word and PowerPoint

Languages

  • English

    -

Organizations

  • Chartered Institute of Personnel and Development

    Learning and Development

    - Present

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