Richard Young

Wraysbury, England, United Kingdom Contact Info
18K followers 500+ connections

Join to view profile

About

With over 20 years of experience in the technology sector, I have a proven track record…

Articles by Richard

See all articles

Contributions

Activity

Join now to see all activity

Experience & Education

  • Salesforce

View Richard’s full experience

See their title, tenure and more.

or

By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.

Publications

  • Why Questions in the Sales Process Will Enhance Your Results

    Your success at closing a complex sale is dependent on your ability to strike up a meaningful conversation.

    That’s because once you’ve engaged a prospect, you able to dig deeper and obtain the insights you need to understand the problem the customer wants to solve. This step is crucial. That’s because you need to obtain a clear picture of the issues the customer faces. Not just the surface issues they’re talking about. To add value to the relationship and to your sales process, you need…

    Your success at closing a complex sale is dependent on your ability to strike up a meaningful conversation.

    That’s because once you’ve engaged a prospect, you able to dig deeper and obtain the insights you need to understand the problem the customer wants to solve. This step is crucial. That’s because you need to obtain a clear picture of the issues the customer faces. Not just the surface issues they’re talking about. To add value to the relationship and to your sales process, you need to be able to understand the problems they want to address now, and the issues that are likely to crop up in the future. Once you know this, you can properly demonstrate how you can help.

    See publication

  • What Skills do Sales Reps Need to Thrive in the New Sales Era?

    Customers Are 70% of Their Way Through Their Buying Journey BEFORE They Speak with You

    See publication

  • Why Sales Enablement Can Help Your Sales Reps Sell More

    Sales Enablement is a Key for Success in the New Sales Era.

    According to Forrester Research, sales enablement can be defined as:

    “A strategic, ongoing process that equips all client-facing employees with the ability to consistently and systematically have a valuable conversation with the right set of customer stakeholders at each stage of the customer’s problem-solving life cycle to optimize the return of investment of the selling system.”

    See publication

  • Sales Insights

    Flipboard

    Sales Insights is an @Flipboard magazine (news app) providing information and relevent information on sales and pipeline management.

    See publication

Courses

  • BSc Information Technology, specialising in database design & technology

    -

  • MEDDIC for Leaders Course

    -

  • Trailhead - Double Ranger Status

    -

Projects

  • Mobica

    -

    New business CRM with gated workflow on bid approval processes.

  • Freuds PR

    -

    Automatic generation of CRM database using the Bullhorn Pulse technology.

  • American Express - CRM for customer services

    -

    Part of a consortium of partners implementing a global CRM solution to help American Express with customer service to high wealth individuals.

  • HP Education - CRM, phone based sales

    -

    Implemented CRM system to assist with telemarketing operations. Global implementation.

  • The Economist Group - CRM, sales

    -

    Implementing and supporting CRM system to help with business intelligence unit. Streamlined sales process and identify operational issues.

  • United Utilities - CRM, sales management

    -

    Consolidated over 100 access databases and excel spreadsheets into a single CRM system.

    CRM software, sales CRM, opportunity management, sales pipeline Management,

  • WPP Group - CRM, ITSM

    -

    Variety of CRM implementations within WPP and subsidiaries. ITSM roll out for major subsidiary.

Honors & Awards

  • Achievers Club 2022

    -

    Achievements in sales to quota

  • EMEA Sales Leader of the Year

    Salesforce

  • Pinnacle Award - Most Closed Deals

    Fonteva

    Pinnacle Award given for most number of closed deals in 2017

  • Pinnacle Award - Top Revenue Producer (ARR)

    Fonteva

    Pinnacle award for the top revenue producer, measured in annual recurring revenue of software (ARR) in 2017

  • 9 UK Sales Influencers You Need to Follow NOW!

    CareerExpert

    http://www.careerexperts.co.uk/management-leadership/uk-sales-influencers

  • Employee Recognition - Contribution to CRM team

    Other staff member nominates (anonymously)

    Richard has invested a significant amount of time with the international CRM team sharing ​his knowledge of the CRM marketplace competitors and how Bullhorn compares. Given the size of the market and our lack of exposure to this in the past it has been hugely valuable and help to accelerate our ability to compete against new competition.

  • Top CRM Sales Award - Achievers Club

    Bullhorn CRM

    Placed in the top 3 sales people Global at Bullhorn CRM.
    Prize: Trip to Costa Rica.

  • Top 25 #B2BMarketing Influencers in the UK

    Onalytica

    Check out who the top 50 UK B2B marketing influencers 2015 are.

    We analysed the B2B marketing discussion 2015, and we wanted to continue with these reports to show how influencer trends map out over time.

    http://www.onalytica.com/blog/posts/b2b-marketing-top-us-and-uk-influencers-and-brands/

Test Scores

  • Fonteva Administrator

    Score: Pass

    Certification on the administration of Fonteva Membership and Fonteva Events within Salesforce.

  • HubSpot Inbound Marketing

    Score: Overall Score: 88%

  • Malik Part I

    Score: Passed

    Malik Management Training

  • Pipeliner Sales CRM Certified

    Score: 100

  • FrontRange HEAT Helpdesk Certification

    Score: 100

  • FrontRange ITSM Certification

    Score: 100

  • GoldMine CRM Certification

    Score: 100

  • GoldMine CRM Synchronization Certification

    Score: 100

  • Microsoft Dynamics CRM Certification

    Score: 100

  • Sage CRM Certification

    Score: 100

  • Siebel CRM Certification

    Score: 100

Organizations

  • Institute of Sales & Marketing Management (ISMM)

    Fellow

    http://www.ismm.co.uk

Recommendations received

34 people have recommended Richard

Join now to view

More activity by Richard

View Richard’s full profile

  • See who you know in common
  • Get introduced
  • Contact Richard directly
Join to view full profile

Other similar profiles

Explore collaborative articles

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Explore More

Others named Richard Young in United Kingdom

438 others named Richard Young in United Kingdom are on LinkedIn

See others named Richard Young

Add new skills with these courses

See all courses