Neeraj Prasad

London, England, United Kingdom Contact Info
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About

At WNS, my role as Practice Leader in Insurance involves strategizing for market…

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Experience & Education

  • WNS

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Licenses & Certifications

  • Black Belt Six Sigma

    General Electric Company

    Issued

Courses

  • Marketing

    Systems

Projects

  • Re-tendering for existing British Gas outsourced operations in India and establishing Future Supplier Strategy

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    British Gas had completed 5 years of off shoring and a contract was 3+2 format. We had two suppliers in India since 2005-6 and it was an opportunity to review our off shoring strategy and supplier mix. The market had moved from the time and therefore the kick off to the project. I was provided with the opportunity to visit and review the select upcoming players in the outsourcing space in India. We set a small team up to go about across India and conduct a review of existing trends…

    British Gas had completed 5 years of off shoring and a contract was 3+2 format. We had two suppliers in India since 2005-6 and it was an opportunity to review our off shoring strategy and supplier mix. The market had moved from the time and therefore the kick off to the project. I was provided with the opportunity to visit and review the select upcoming players in the outsourcing space in India. We set a small team up to go about across India and conduct a review of existing trends, capabilities and expertise developing since our foray into India. We met some great companies and short listed a few to open our RFI for them.

  • EA F&A Process

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    A trouble shooting stint with one of WNS clients Electronic Arts while they were struggling with the migration of their F&A business from the US. I was roped in support the team which was just in migration and the KT phase was just over. I was responsibly operationally and managing stakeholders in the US business to land it into expected level of performance.

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  • Improving CSAT across the offshore voice business

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    A project which I undertook to lead across offshore operations of Sales, Cusotmer Service and Collections for a Aviva UK operations in the GI space across India - Noida, Pune, Chennai and Bangalore. Their were multiple partners running the operations as mentioned above my job was to work across the partner operations as a Aviva representative to understand the root cause of dismal CSAT performance by India compared to UK operations. I worked with a small team from India and my sponsor in UK to…

    A project which I undertook to lead across offshore operations of Sales, Cusotmer Service and Collections for a Aviva UK operations in the GI space across India - Noida, Pune, Chennai and Bangalore. Their were multiple partners running the operations as mentioned above my job was to work across the partner operations as a Aviva representative to understand the root cause of dismal CSAT performance by India compared to UK operations. I worked with a small team from India and my sponsor in UK to set up the project charter. Lead the team to a invetigative study with teams travelling PAN India and post doing the same submit a recommendation for execution by our teams across India to realize the benefits therefore.

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Honors & Awards

  • Business Leader for the year 2007-2008

    WNS Global Services

    Awarded in recognition for having the best business for the year in terms of margin, people measures ( viz. attrition, employee engagement scores, human capital development etc.),customer satisfaction and delivery on SLA's

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