Michael J C Beckett

London, England, United Kingdom Contact Info
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SaaS growth expert and entrepreneur with over 15 years business experience within…

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  • KindLink

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Projects

  • Built a Booking System

    The Studio managed their own booking system which in the end served around 100 callcenter agents at a time. The company needed to make sure that these agents at all times booked customers into specific time-slots thus spreading the bookings all over a week and not only to a week-end. The system itself forced this depending on multiple algorithms, calculations and combinations and in the end only showing a couple of specific dates and times to the Agent.

    This system also communicated with…

    The Studio managed their own booking system which in the end served around 100 callcenter agents at a time. The company needed to make sure that these agents at all times booked customers into specific time-slots thus spreading the bookings all over a week and not only to a week-end. The system itself forced this depending on multiple algorithms, calculations and combinations and in the end only showing a couple of specific dates and times to the Agent.

    This system also communicated with the end-customers through both email and SMS messages, both reminding them of the time they had booked and where to go - including some information about the visit they where about to have.

    The system was operational between 2007 and 2013.


    Tech-stack: PHP, CSS, SVN, HTML, JavaScript, MySQL, Zend Framework, Mootools, jQuery, jquery TableSorter, iMez SMS Gateway
    Role: Architect, Developer

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Languages

  • English

    Native or bilingual proficiency

  • Swedish

    Professional working proficiency

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