Michelle Owen-Williams

Client Manager for BSI covering the West Midlands Area.
Lead Audit status for ISO14001:2015 and BES6001.
Qualified in the following certifications (aswell as the two mentioned above), CMS Standard (Competence Management), ISO9001:2015 (Quality) and ISO20121 (Sustainable Events) of which I am UK Scheme Manager.
Training to be a GHG Verifier as well. (14064 & PAS Standards)

Management Systems Co-ordinator (Environmental Bias) with Hadley Group.

Key Tasks:
• To ensure that all areas of the company and system comply with ISO 9001, ISO 14001 and BES 6001 requirements.
• Ensure the processes needed to operate the company QMS, EMS and BES6001 are established, implemented and maintained.
• To compile concise SHEQ Key Performance Indicators to the management team.
• Identify, develop and deliver Environmental training throughout the… Show more

Management Systems Co-ordinator (Environmental Bias) with Hadley Group.

Key Tasks:
• To ensure that all areas of the company and system comply with ISO 9001, ISO 14001 and BES 6001 requirements.
• Ensure the processes needed to operate the company QMS, EMS and BES6001 are established, implemented and maintained.
• To compile concise SHEQ Key Performance Indicators to the management team.
• Identify, develop and deliver Environmental training throughout the business.
• Support managers and supervisors to maintain Environmental & BES6001 practices, policies and procedures.
• Ensure that routine health and safety activities and checks are carried out e.g. PAT testing, Fire extinguisher services, Fire alarm services etc.,
• To liaise with the company and its suppliers/subcontractors and drive our Environmental ethos.
• Audit quality and environmental system activities, report audits and ensure actions are taken in respect of any non-conformances
• Establish/develop company H&S, QMS and EMS documentation including manuals, procedures, policies, and continually update as the organisation changes.

Key Skills:
• BA Hons in Business Administration
• Certificate in Recycling and Sustainability
• Attended IEMA Associate Course
• Implementation of ISO 9001 and 14001 Integrated management systems
• Implementation and Management of BES 6001 Responsible Sourcing Standard
• To champion an Environmental Culture with the company, emphasising leadership and responsibility of Environmental issues across all four of the sites
• Trained auditor in ISO 9001 and ISO 14001
• Extensive knowledge of ISO 9001, 14001, BES 6001 requirements
• Excellent IT and communication skills
• Implementation of cost saving strategies and business improvement


Show less

• Implemented ISO9001 throughout the organisation (Certified Oct 2012)
• Analyse current policies and procedures and make sure they conform to ISO9001
• Creating checklists to enable an audit to be carried out on processes and policies
• Logging audits and updating yearly audit programmes
• Liaising with Senior Management and Departmental Managers for audits/audit results
• Liaising with LRQA to carry out audits as and when required (Every 6 months) (Three audits attained… Show more

• Implemented ISO9001 throughout the organisation (Certified Oct 2012)
• Analyse current policies and procedures and make sure they conform to ISO9001
• Creating checklists to enable an audit to be carried out on processes and policies
• Logging audits and updating yearly audit programmes
• Liaising with Senior Management and Departmental Managers for audits/audit results
• Liaising with LRQA to carry out audits as and when required (Every 6 months) (Three audits attained successfully with no major non-conformances)
• Liaising with all Management with reference to Non-Conformances and Corrective Actions
. Producing Monthly KPI’s for the business making sure we meet our targets
. Liaise with Senior Management with reference to KPI’s/Targets
. Produce Monthly I.T. KPI’s and hold a quarterly meeting with the I.T. Manager to discuss targets and improvements
. Implement Supplier Questionnaires and carry out analysis
. Implemented ISO14001 (Certified Feb 2014)
. Maintain the 9001 and 14001 systems on a day to day basis
. Carry out audits for ISO14001/create environmental policy/manual
. Create environmental policies and procedures
. Analyse the companies environmental aspects, carry out environmental training for employees
. Draft an audit schedule and checklists for ISO14001 for a twelve month period
. Maintain the companies H+S on a day to day basis

Show less

-Managing the entire auditing process of over 100 Electrolink managed Designated Collection Facility sites throughout the UK to identify any non-conformities within the WEEE regulations, encourage cost effective WEEE segregation and reduce waste
-Developed a DCF assessment and rating process to ensure it was easy to identify sites with non conformances and where to focus attention on improvements in future
-Created official assessment audit form for use on the road that is then translated… Show more

-Managing the entire auditing process of over 100 Electrolink managed Designated Collection Facility sites throughout the UK to identify any non-conformities within the WEEE regulations, encourage cost effective WEEE segregation and reduce waste
-Developed a DCF assessment and rating process to ensure it was easy to identify sites with non conformances and where to focus attention on improvements in future
-Created official assessment audit form for use on the road that is then translated into official audit reports that are sent to management and the Designated Collection Facilities in question
-Training and supporting Designated Collection Facility site staff and management in the proper segregation and storage of WEEE materials
-Researching and undertaking Approved Authorised Treatment Facility and Business to Business client audits to ensure that they comply with the approved code of practice
-Building relationships with Designated Collection Facility site managers and Approved Authorised Treatment Facility operators to ensure that they understand the regulations and recommending areas of performance improvement.
-Keeping abreast of all legislative and Health and Safety requirements, plus innovations within the waste and recycling industry to apply this knowledge to improve performance at Approved Authorised Treatment Facilities and Designated Collection Facilities
-Awareness and familiarity with Duty of Care EPA90 s34 - Hazardous Waste Regulations, WEEE Regulations, ISO 14001 and ISO 9001.
Show less