Experience & Education
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Maker Healthcare Inc.
View Kevin’s full experience
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Volunteer Experience
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Mentor
adplist.org
- Present 3 years 7 months
Education
Amazing Design People List (adplist.org) is a community-initiated talent base helping designers to connect to design mentors globally. For designers, by designers.
Publications
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PaaS (Partnership as a Service) in the Covid-19 era
Savvy UX Summit
See publicationThe Covid-19 pandemic has compelled all retailers to adopt or accelerate digital transformation in one way or another. During this period, eBay Korea, South Korea’s leading e-commerce leader has successfully expanded Smile Club into the nation’s largest e-commerce loyalty service. In this presentation, Kevin Lee introduces eBay Korea’s customer experience strategy to increase customer value and engagement by helping its partnering retailers reach deeply engaged Smile Club users.
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Keynote Speaker - The Customer Experience Journey, Start Here
Content Management Summit
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The DBA Design Effectiveness Awards
DBA Design Business Association
See publicationA part of the judging panel for the 2019 DBA Design Effectiveness Awards
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Invited Guest Speaker - UX Assembly
Thales Corp
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Opening Keynote Speaker - Change is the Only Constant: How to Scale the Impact of Design
World Usability Congress
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Innovation by Design Awards 2017
Fast Company
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Invited Speaker and Panelist
Idean UX Summit
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Guest Speaker, Northwestern University
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Invited Speaker at UPA China Conference (2010)
See publicationHow to drive the simplicity in e-commerce user experience by leveraging the mobile application development?
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Invited Speaker at UPA China Conference (2009)
See publicationUseful, Usable, Desirable: The Role of User Experience Design in ‘Glocalization’ of Product Solutions
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Invited Speaker at UPA China Conference (2007)
See publicationDelivering Useful, Usable, Desirable products that lead consumers
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Applying Fitts’ Law to Gather Usability Performance Metrics on Medical Interfaces within a Radiology Workflow
APCHI - Asia Pacific Computer Human Interaction
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Presenter at UPA Conference (2005)
At a large healthcare company, we have been working for several years to integrate User-Centered Design (UCD) with a mature Design For Six Sigma (DFSS) business process. In this paper we focus on Usability CTQs (Usability Goals), a common link between the two methodologies. We also describe the added value a Six Sigma focus can provide to usability practitioners in UI design, development and validation.
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Presenter at UPA Idea Markets (2005)
[Usability] Consumer Report: Can we make usability performance data more compelling and understandable?
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Lecturer, Introduction to Human Factors & Design, Marquette University (2005)
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Presenter at UPA Conference (2007)
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Driving user interface design, product pricing, and product positioning strategies through Usability Performance Metrics
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Project Massive 1.0: Organizational Commitment, Sociability and Extraversion in Massively Multiplayer Online Games. Proceedings of Level-Up, Conference of the Digital Games Research Association (2003)
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Project Massive: A Study of Online Gaming Communities. CHI (2003)
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Workshop on the healthcare assessment, CHI (2005)
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Patents
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Illustration to conduct an expedited electronic transaction
Issued US 10275769
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Display screen or portion thereof with animated graphical user interface
Issued US D772919
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