Articles by Jo
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Maintaining and building customer loyalty during the COVID-19 crisis
Maintaining and building customer loyalty during the COVID-19 crisis
By Jo Causon
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My views on artificial intelligence and its impact on customer service:
My views on artificial intelligence and its impact on customer service:
By Jo Causon
Activity
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Institute of Internal Communication CEO Jennifer Sproul speaking on the panel at the Engage to Grow Conference: Transforming the UK Economy through…
Institute of Internal Communication CEO Jennifer Sproul speaking on the panel at the Engage to Grow Conference: Transforming the UK Economy through…
Liked by Jo Causon
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It was an inspiring day at the Institute of Customer Service’s 27th AGM with Phil Wood ! Privileged to join from Correla we are extremely proud of…
It was an inspiring day at the Institute of Customer Service’s 27th AGM with Phil Wood ! Privileged to join from Correla we are extremely proud of…
Liked by Jo Causon
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Early start to travel to the Institute of Customer Service AGM. Great opportunity to meet like minded service focused peers across all industries.
Early start to travel to the Institute of Customer Service AGM. Great opportunity to meet like minded service focused peers across all industries.
Liked by Jo Causon
More activity by Jo
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Institute of Customer Service - interesting discussions with the ICS and some of their members today reminding us that customer service is a core…
Institute of Customer Service - interesting discussions with the ICS and some of their members today reminding us that customer service is a core…
Liked by Jo Causon
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It is always inspiring to attend events hosted by The Institute of Customer Service! Great panel discussion full of valuable insights on how to…
It is always inspiring to attend events hosted by The Institute of Customer Service! Great panel discussion full of valuable insights on how to…
Liked by Jo Causon
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The Institute of Customer Service AGM and Member meeting in full swing at Glaziers Hall with a brilliant UKCSI panel line up #ICS #customerservice…
The Institute of Customer Service AGM and Member meeting in full swing at Glaziers Hall with a brilliant UKCSI panel line up #ICS #customerservice…
Liked by Jo Causon
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What an incredible morning today at the Institute of Customer Service AGM and Members Meeting! Thoroughly enjoyed attending with my colleague Tim…
What an incredible morning today at the Institute of Customer Service AGM and Members Meeting! Thoroughly enjoyed attending with my colleague Tim…
Liked by Jo Causon
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A great morning with the Institute of Customer Service for their AGM 👏🏻 Reflecting on the themes of the day and how to implement service…
A great morning with the Institute of Customer Service for their AGM 👏🏻 Reflecting on the themes of the day and how to implement service…
Liked by Jo Causon
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Excellent AGM and follow on members meeting, with not only 1, but 4 excellent panellists from Amazon, First Direct, Nationwide and Waitrose &…
Excellent AGM and follow on members meeting, with not only 1, but 4 excellent panellists from Amazon, First Direct, Nationwide and Waitrose &…
Liked by Jo Causon
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A great morning of presentations and discussions outlined by our CEO Jo Causon at our Annual General Meeting today. We discussed the Institutes…
A great morning of presentations and discussions outlined by our CEO Jo Causon at our Annual General Meeting today. We discussed the Institutes…
Liked by Jo Causon
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Attending the Institute of Customer Service AGM and Members Meeting representing The Coal Authority. Superb sessions of best practice sharing…
Attending the Institute of Customer Service AGM and Members Meeting representing The Coal Authority. Superb sessions of best practice sharing…
Liked by Jo Causon
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We’ve kicked off our 27th AGM and Giles Hawke is taking us through yesterday’s UK Customer Satisfaction Index results
We’ve kicked off our 27th AGM and Giles Hawke is taking us through yesterday’s UK Customer Satisfaction Index results
Liked by Jo Causon
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A brilliant panel at the Institue of Customer Services AGM - listening and learning from the best! Thanks Jo Causon and team! #customerservice
A brilliant panel at the Institue of Customer Services AGM - listening and learning from the best! Thanks Jo Causon and team! #customerservice
Liked by Jo Causon
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Pleased to announce the latest UK Customer Satisfaction Index is now available. As always really interesting to work on. At an overall level it is…
Pleased to announce the latest UK Customer Satisfaction Index is now available. As always really interesting to work on. At an overall level it is…
Liked by Jo Causon
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Our Annual General Meeting is less than a week away, and we want you to be a part of it! This is your chance to: ✅ Connect with fellow members ✅…
Our Annual General Meeting is less than a week away, and we want you to be a part of it! This is your chance to: ✅ Connect with fellow members ✅…
Liked by Jo Causon
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Angela Lockwood our current CEO will leave the organisation on the 31st July, after 28 years with North Star. Everyone at North Star wishes to…
Angela Lockwood our current CEO will leave the organisation on the 31st July, after 28 years with North Star. Everyone at North Star wishes to…
Liked by Jo Causon
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