“I got to know Ingrid on a digital bootcamp and what a pleasure it was to get to know her. Ingrid is inquisitive, focussed and really passionate about what she does. There are no three better words I can thinks to describe not just Ingrid but also the style of coaching I would want if I was working with Ingrid on that basis. Not only that, Ingrid is good humoured, approachable and most importantly relatable. I have no hesitation at all recommending Ingrid and her company to anyone. Also I should tell you the digital content she is creating on TikTok is absolutely fantastic and full of information and techniques that are really worth watching. ”
Knaresborough, England, United Kingdom
Contact Info
968 followers
500+ connections
Knaresborough, England, United Kingdom
Contact Info
968 followers
500+ connections
About
I WEAR 2 HATS!
1. Leadership & Career Coaching - helping midlife women navigate and…
1. Leadership & Career Coaching - helping midlife women navigate and…
Contributions
Activity
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It’s no secret that Starbucks has been struggling. In the latest quarter, same-store transactions were down by 7% across North America. This is a…
It’s no secret that Starbucks has been struggling. In the latest quarter, same-store transactions were down by 7% across North America. This is a…
Liked by Ingrid Glasby
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Thank you so much to the Institute of Place Management for writing and sharing this article about the #HighStreetPositives initiative and newsletter…
Thank you so much to the Institute of Place Management for writing and sharing this article about the #HighStreetPositives initiative and newsletter…
Liked by Ingrid Glasby
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Exactly what we say at Noon ageing is a privilege #queenagers are in our prime
Exactly what we say at Noon ageing is a privilege #queenagers are in our prime
Liked by Ingrid Glasby
Experience & Education
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Forage- Coaching & Consulting
View Ingrid’s full experience
See their title, tenure and more.
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Licenses & Certifications
Volunteer Experience
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Interview and Career Coach
Smart Works Leeds
- Present 8 months
Interview and Career Coaching - helping to give women the confidence they need to reach their full potential, secure employment and change the trajectory of their lives
Honors & Awards
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Best Customer Service
Brand Director
I joined Arcadia in 2000 and 6 months later was offered the opportunity to manage Oxford St, The City and Surrounding towns. Customer service levels on the area were the worst of all the areas in the UK. The worst KPI performance in the company. I was determined to change that so I created my own training plan, delivered training to all managers, introduced video mystery shopping as a training tool (something Arcadia had never done before) and improved service levels across the area so much so…
I joined Arcadia in 2000 and 6 months later was offered the opportunity to manage Oxford St, The City and Surrounding towns. Customer service levels on the area were the worst of all the areas in the UK. The worst KPI performance in the company. I was determined to change that so I created my own training plan, delivered training to all managers, introduced video mystery shopping as a training tool (something Arcadia had never done before) and improved service levels across the area so much so that it became the top performing area in the company.
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Best Customer Service - annual area award
Wallis Brand Director
Awarded for delivering best service results in London’s Oxford Street, The City and Greater London Wallis stores. Moved the dial from worst to best area for Service KPI’s by writing and delivering my own bespoke training programme and using video mystery shopping
Recommendations received
3 people have recommended Ingrid
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