About
As the SVP Utilities at WNS Global Services, I lead the delivery of innovative and…
Articles by Hayley
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Is Allyship the Game Changer for Inclusivity?
Is Allyship the Game Changer for Inclusivity?
By Hayley Monks MCICM (Grad)
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Water Water Everywhere, but not a drop to drink...
Water Water Everywhere, but not a drop to drink...
By Hayley Monks MCICM (Grad)
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For UK Utilities, CX-Driven Data is Critical to Support High-Priority Customers
For UK Utilities, CX-Driven Data is Critical to Support High-Priority Customers
By Hayley Monks MCICM (Grad)
Contributions
Activity
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Post-Redundancy Reflections: Seeking My Next Role After being made redundant, I've taken some time to reset and enjoy life before diving into the…
Post-Redundancy Reflections: Seeking My Next Role After being made redundant, I've taken some time to reset and enjoy life before diving into the…
Liked by Hayley Monks MCICM (Grad)
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A few weeks ago the Bluewave innovation team disbanded for a new chapter of change at Southern Water. I established and lead the capability for 5…
A few weeks ago the Bluewave innovation team disbanded for a new chapter of change at Southern Water. I established and lead the capability for 5…
Liked by Hayley Monks MCICM (Grad)
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We’re at nearly 70 FYLD team members around the globe and I still interview every person before we extend an employment offer. Even if it’s just 15…
We’re at nearly 70 FYLD team members around the globe and I still interview every person before we extend an employment offer. Even if it’s just 15…
Liked by Hayley Monks MCICM (Grad)
Experience & Education
Licenses & Certifications
Languages
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English
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Organizations
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Chartered Institute of Credit Management
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- Present
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6 people have recommended Hayley
Join now to viewMore activity by Hayley
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While I was previously impressed with the stories of Octopus Energy’s use of AI in its customer service team, now I’m on the end of an issue with no…
While I was previously impressed with the stories of Octopus Energy’s use of AI in its customer service team, now I’m on the end of an issue with no…
Liked by Hayley Monks MCICM (Grad)
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I got a message today to call a customer who had rung in to one of our centres speak to me and left a message - we have 3.3 million customers so I…
I got a message today to call a customer who had rung in to one of our centres speak to me and left a message - we have 3.3 million customers so I…
Liked by Hayley Monks MCICM (Grad)
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I love seeing good news on LinkedIn on a Friday afternoon. Welcome to the team Robert Seok... looking forward to working with you.
I love seeing good news on LinkedIn on a Friday afternoon. Welcome to the team Robert Seok... looking forward to working with you.
Liked by Hayley Monks MCICM (Grad)
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I can finally share what I have been working on!!!🧡 I am on a mission to improve accessibility in the construction industry. For months I have…
I can finally share what I have been working on!!!🧡 I am on a mission to improve accessibility in the construction industry. For months I have…
Liked by Hayley Monks MCICM (Grad)
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🌏 Switching off for the next 3 ½ weeks as I head Down Under to reconnect with family and friends! Reflecting on recent work themes, I've noticed a…
🌏 Switching off for the next 3 ½ weeks as I head Down Under to reconnect with family and friends! Reflecting on recent work themes, I've noticed a…
Liked by Hayley Monks MCICM (Grad)
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How optimistic do you feel? Whisper it, but since the UK General Election people across the energy sector are cautiously positive. We've seen…
How optimistic do you feel? Whisper it, but since the UK General Election people across the energy sector are cautiously positive. We've seen…
Liked by Hayley Monks MCICM (Grad)
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Our working lives are busy, with more on our plates than we can physically do. Knowing the summer holidays are coming up cranks up the pressure and…
Our working lives are busy, with more on our plates than we can physically do. Knowing the summer holidays are coming up cranks up the pressure and…
Liked by Hayley Monks MCICM (Grad)
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I’m absolutely delighted to join the Government’s Onshore Wind Industry Taskforce, and help to drive forward the deployment of onshore wind that will…
I’m absolutely delighted to join the Government’s Onshore Wind Industry Taskforce, and help to drive forward the deployment of onshore wind that will…
Liked by Hayley Monks MCICM (Grad)
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Have you read the reflective blog by WUN mentoring advocate Victoria Lemmon South Staffordshire Plc as she attended the WUN mentoring brunch at the…
Have you read the reflective blog by WUN mentoring advocate Victoria Lemmon South Staffordshire Plc as she attended the WUN mentoring brunch at the…
Liked by Hayley Monks MCICM (Grad)
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I struggled during my middle management career, experiencing low periods of confidence and self-belief, which led to imposter syndrome and generally…
I struggled during my middle management career, experiencing low periods of confidence and self-belief, which led to imposter syndrome and generally…
Liked by Hayley Monks MCICM (Grad)
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Was great to bump into this lovely lot today! Fantastic to see the team in action, speaking to customers on all things affordability, metering and…
Was great to bump into this lovely lot today! Fantastic to see the team in action, speaking to customers on all things affordability, metering and…
Liked by Hayley Monks MCICM (Grad)
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Delighted and proud that E.ON UK was recognised at the Women in Utilities awards as the best employer for women in the sector. We want our business…
Delighted and proud that E.ON UK was recognised at the Women in Utilities awards as the best employer for women in the sector. We want our business…
Liked by Hayley Monks MCICM (Grad)
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