Glenn Parry

The purpose of this study is to demonstrate how the Internet of Things (IoT) may be operationalised in the domestic setting to capture data on a consumer’s use of products and the implications for reverse supply chains. Design/methodology/approach – This study uses an explorative case approach drawing on data from studies of six UK households. “Horizontal” data, which reveals patterns in consumers’ use processes, is generated by combining “vertical” data from multiple sources. Use processes in… Show more

The purpose of this study is to demonstrate how the Internet of Things (IoT) may be operationalised in the domestic setting to capture data on a consumer’s use of products and the implications for reverse supply chains. Design/methodology/approach – This study uses an explorative case approach drawing on data from studies of six UK households. “Horizontal” data, which reveals patterns in consumers’ use processes, is generated by combining “vertical” data from multiple sources. Use processes in the homes are mapped using IDEF0 and illustrated with the data. The quantitative data are generated using wireless sensors in the home, and qualitative data are drawn from online calendars, social media, interviews and ethnography.
The study proposes four generic measurement categories for operationalising the concept of use-visibility: experience, consumption, interaction and depletion, which together address the use of different household resources. The explorative case demonstrates how these measures can be operationalised to achieve visibility of the context of use in the home. The potential of such use-visibility for reverse supply chains is discussed.
This explorative case study illustrates the application of use-visibility measures (UVMs) but provides a limited use context. Further research is needed from a wider set of homes and a wider set of use processes and contexts. The case demonstrates the operationalisation of the combination of data from different sources and helps answer questions of “why?”, “how?”, “when?” and “how much?”, which can inform reverse supply chains. The four UVMs can be operationalised in a way that can contribute to supply chain visibility, providing accurate and timely information of consumption, optimising resource use and eliminating waste. Show less

Music industry revenues are highly correlated with firm profitability, which on average is below the risk-free bank interest rate after the digital disruption.

Music industry revenues are highly correlated with firm profitability, which on average is below the risk-free bank interest rate after the digital disruption.

Purpose – This paper highlights the challenges and key arguments for digital copyright protection legislation for creative industries.

Design/methodology/approach – This briefing is prepared by independent academics who place the arguments in context based upon literature and market data.

Findings – Many of the arguments used against copyright protection laws draw upon flawed analysis. Artistic creators should be treated fairly and their work should be afforded the same protection… Show more

Purpose – This paper highlights the challenges and key arguments for digital copyright protection legislation for creative industries.

Design/methodology/approach – This briefing is prepared by independent academics who place the arguments in context based upon literature and market data.

Findings – Many of the arguments used against copyright protection laws draw upon flawed analysis. Artistic creators should be treated fairly and their work should be afforded the same protection as other property.

Practical implications – Digital legislation warrants review, but not for the frequently cited reasons of “stifling innovation” or “restriction” of others using the work. Rather, artists need better protection for their work and fairer treatment with regards their property rights.

Originality/value – The paper provides context and practical insights into the data used to influence policy decision makers, providing a stronger case for legislative review. Show less

Internet use provides an increasing amount of data that has potential value for managers and policy makers but, without a precise understanding of the meaning of data, erroneous conclusions may be drawn which could adversely affect future
decisions made by managers.
This paper examines empirical research in the music industry and critiques a report using ‘clickstream data’, a data source that collects information on the navigation patterns of Internet
users through the ‘clicks’ they… Show more

Internet use provides an increasing amount of data that has potential value for managers and policy makers but, without a precise understanding of the meaning of data, erroneous conclusions may be drawn which could adversely affect future
decisions made by managers.
This paper examines empirical research in the music industry and critiques a report using ‘clickstream data’, a data source that collects information on the navigation patterns of Internet
users through the ‘clicks’ they make on websites. Show less

Purpose - The purpose of this study is to understand how firms manage their product and service offerings, integrating Supply Chain Management (SCM) and Demand Chain Management (DCM) strategies. Adding services to the product portfolio of a firm may bring benefits to an organisation, but requires a reconsideration of the supply chain management approach.

Design/methodology/approach - A survey is used to collect data, with valid questionnaires obtained for 4,227 UK based respondents… Show more

Purpose - The purpose of this study is to understand how firms manage their product and service offerings, integrating Supply Chain Management (SCM) and Demand Chain Management (DCM) strategies. Adding services to the product portfolio of a firm may bring benefits to an organisation, but requires a reconsideration of the supply chain management approach.

Design/methodology/approach - A survey is used to collect data, with valid questionnaires obtained for 4,227 UK based respondents. Empirical analysis utilises Structural Equation Modelling (SEM).

Findings - The paper proposes that a combination of management approaches is required by firms who add services to their portfolio of tradition product offerings. A supply chain management approach may be suitable for traditional product offerings. The management of the services value chain, where the customers’ role as value creator is a central feature of the construct, is better served by integration of the market orientation of Demand Chain Management.

Originality/value - The paper addresses a research gap related to the shift in traditional activities carried out by a firm moving from purely product to a product service offer and reconsiders the supply and demand chain management approach. The paper is from a Business to Consumer (B2C) perspective. In this context, the work pioneers analysis into a particular case where a firms' product and service offerings may be substitutes for each other in the eyes of the customer. Show less

Purpose - The purpose of this study is to understand how firms manage their product and service offerings, integrating Supply Chain Management (SCM) and Demand Chain Management (DCM) strategies. Adding services to the product portfolio of a firm may bring benefits to an organisation, but requires a reconsideration of the supply chain management approach.

Design/methodology/approach - A survey is used to collect data, with valid questionnaires obtained for 4,227 UK based respondents… Show more

Purpose - The purpose of this study is to understand how firms manage their product and service offerings, integrating Supply Chain Management (SCM) and Demand Chain Management (DCM) strategies. Adding services to the product portfolio of a firm may bring benefits to an organisation, but requires a reconsideration of the supply chain management approach.

Design/methodology/approach - A survey is used to collect data, with valid questionnaires obtained for 4,227 UK based respondents. Empirical analysis utilises Structural Equation Modelling (SEM).

Findings - The paper proposes that a combination of management approaches is required by firms who add services to their portfolio of tradition product offerings. A supply chain management approach may be suitable for traditional product offerings. The management of the services value chain, where the customers’ role as value creator is a central feature of the construct, is better served by integration of the market orientation of Demand Chain Management.

Originality/value - The paper addresses a research gap related to the shift in traditional activities carried out by a firm moving from purely product to a product service offer and reconsiders the supply and demand chain management approach. The paper is from a Business to Consumer (B2C) perspective. In this context, the work pioneers analysis into a particular case where a firms' product and service offerings may be substitutes for each other in the eyes of the customer. Show less

Purpose - The purpose of this study is to understand how firms manage their product and service offerings, integrating Supply Chain Management (SCM) and Demand Chain Management (DCM) strategies. Adding services to the product portfolio of a firm may bring benefits to an organisation, but requires a reconsideration of the supply chain management approach.

Design/methodology/approach - A survey is used to collect data, with valid questionnaires obtained for 4,227 UK based respondents… Show more

Purpose - The purpose of this study is to understand how firms manage their product and service offerings, integrating Supply Chain Management (SCM) and Demand Chain Management (DCM) strategies. Adding services to the product portfolio of a firm may bring benefits to an organisation, but requires a reconsideration of the supply chain management approach.

Design/methodology/approach - A survey is used to collect data, with valid questionnaires obtained for 4,227 UK based respondents. Empirical analysis utilises Structural Equation Modelling (SEM).

Findings - The paper proposes that a combination of management approaches is required by firms who add services to their portfolio of tradition product offerings. A supply chain management approach may be suitable for traditional product offerings. The management of the services value chain, where the customers’ role as value creator is a central feature of the construct, is better served by integration of the market orientation of Demand Chain Management.

Originality/value - The paper addresses a research gap related to the shift in traditional activities carried out by a firm moving from purely product to a product service offer and reconsiders the supply and demand chain management approach. The paper is from a Business to Consumer (B2C) perspective. In this context, the work pioneers analysis into a particular case where a firms' product and service offerings may be substitutes for each other in the eyes of the customer. Show less

Purpose - The purpose of this study is to understand how firms manage their product and service offerings, integrating Supply Chain Management (SCM) and Demand Chain Management (DCM) strategies. Adding services to the product portfolio of a firm may bring benefits to an organisation, but requires a reconsideration of the supply chain management approach.

Design/methodology/approach - A survey is used to collect data, with valid questionnaires obtained for 4,227 UK based respondents… Show more

Purpose - The purpose of this study is to understand how firms manage their product and service offerings, integrating Supply Chain Management (SCM) and Demand Chain Management (DCM) strategies. Adding services to the product portfolio of a firm may bring benefits to an organisation, but requires a reconsideration of the supply chain management approach.

Design/methodology/approach - A survey is used to collect data, with valid questionnaires obtained for 4,227 UK based respondents. Empirical analysis utilises Structural Equation Modelling (SEM).

Findings - The paper proposes that a combination of management approaches is required by firms who add services to their portfolio of tradition product offerings. A supply chain management approach may be suitable for traditional product offerings. The management of the services value chain, where the customers’ role as value creator is a central feature of the construct, is better served by integration of the market orientation of Demand Chain Management.

Originality/value - The paper addresses a research gap related to the shift in traditional activities carried out by a firm moving from purely product to a product service offer and reconsiders the supply and demand chain management approach. The paper is from a Business to Consumer (B2C) perspective. In this context, the work pioneers analysis into a particular case where a firms' product and service offerings may be substitutes for each other in the eyes of the customer. Show less

Purpose –An estimate of the scale of illegal file sharing activity across 10 countries is made and a correlation of this activity with country revenues. The work elucidates an under explored business model challenge which exists in parallel with a music piracy challenge.
Design/methodology/approach–The study data draws from a number of sources, including a data set of a survey of more than 44,000 consumers in ten different countries undertaken in 2010. Following analysis all findings are… Show more

Purpose –An estimate of the scale of illegal file sharing activity across 10 countries is made and a correlation of this activity with country revenues. The work elucidates an under explored business model challenge which exists in parallel with a music piracy challenge.
Design/methodology/approach–The study data draws from a number of sources, including a data set of a survey of more than 44,000 consumers in ten different countries undertaken in 2010. Following analysis all findings are validated by a panel of industry experts.
Findings –Results show that non-legitimate file sharing activity is a heterogeneous issue across countries. The scale of activity varies from 14 per cent in Germany to 44 per cent in Spain, with an average of 28 per cent. File-sharing activity negatively correlates to music industry revenue per capita. This research finds many consumers are not engaging with online business models. Almost one fourth of the population claim that they do not consume digital music in either legal or illegal forms. This phenomenon is also negatively correlated with sales per capita.
Practical implications –Results support the need for policy makers to introduce strong Intellectual Property Rights (IPR) regulation which reduces file-sharing activity. The work also identifies a large percentage of non-participants in the digital market who may be re-engaged with music through business model innovation.
Originality/value –This research presents a map of the current file sharing activity in 10 countries using a rich and unique dataset. The work identifies that a countries’ legal origin correlates to data on file sharing activity, with countries from a German legal origin illegally file sharing least. The challenge of engaging consumers in the digital market through different business models is discussed in light of digital music’s high velocity environment. Show less