“Carol is a leader who inspires all those around her to give their best, to support each other to make things happen, and to always put the customer at the heart of every decision. She articulated a clear vision and plan, then empowered her team to make it even better together and to deliver it. Carol's relentless drive, infectious positivity and her inclusive style created so many good things at Costa - she didn't just lead the Innovation agenda with the stores and offer, she led a cultural change within a crucial part of the business at the most critical of times. This change led to many extremely talented but seemingly quiet individuals within the business finding their voices and becoming leaders of change themselves. Carol is a confident trader who is sharp on the numbers and always looking for improvement - making my job as Finance Director, an easy one!”
About
CEO and FTSE NED with a proven record for inspiring customer led strategic growth…
Experience & Education
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A.F. Blakemore & Son Ltd
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