About
Seasoned global executive specialising in ESG Advisory, Customer Experience Management…
Articles by Alistair
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WFH Is The Next Normal So How Do We Make It Permanent?
WFH Is The Next Normal So How Do We Make It Permanent?
By Alistair Niederer
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Has The Customer Experience Holy Grail Finally Been Located?
Has The Customer Experience Holy Grail Finally Been Located?
By Alistair Niederer
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Is Ambient CX The Next Focus For Customer Experience?
Is Ambient CX The Next Focus For Customer Experience?
By Alistair Niederer
Activity
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Diversity, equity, and inclusion (DEI) are essential to a happy and productive workplace. Which countries have the best DEI, and what steps can you…
Diversity, equity, and inclusion (DEI) are essential to a happy and productive workplace. Which countries have the best DEI, and what steps can you…
Liked by Alistair Niederer
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When it comes to ESG disclosures and CSR/ESG/Impact reports, companies are now being more transparent than ever. Between the financial and this new…
When it comes to ESG disclosures and CSR/ESG/Impact reports, companies are now being more transparent than ever. Between the financial and this new…
Liked by Alistair Niederer
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Got global teams? Then you've got problems! Join us for an online GSA- Global Sourcing Association WEBINAR next Tuesday 23rd July (10-11am) to…
Got global teams? Then you've got problems! Join us for an online GSA- Global Sourcing Association WEBINAR next Tuesday 23rd July (10-11am) to…
Liked by Alistair Niederer
More activity by Alistair
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Fiji... A South Pacific island paradise or your next CX and BPO destination? Daniel Castilla and Stephen Peattie were on the recent business mission…
Fiji... A South Pacific island paradise or your next CX and BPO destination? Daniel Castilla and Stephen Peattie were on the recent business mission…
Liked by Alistair Niederer
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Great to hear my old boss at Microsoft the lovely Christian Sarafidis speaking with my new colleague at Finextra the fabulous Debi Bell-Hosking…
Great to hear my old boss at Microsoft the lovely Christian Sarafidis speaking with my new colleague at Finextra the fabulous Debi Bell-Hosking…
Liked by Alistair Niederer
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Even the Pontif is getting involved in sustainability Pope Francis granted an audience with members of the Sustainable Markets Initiative (SMI) at…
Even the Pontif is getting involved in sustainability Pope Francis granted an audience with members of the Sustainable Markets Initiative (SMI) at…
Liked by Alistair Niederer
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How is AI changing our work? At the CCI Elevate Africa Conference in Kenya, I presented what we know so far and speculated how this might affect…
How is AI changing our work? At the CCI Elevate Africa Conference in Kenya, I presented what we know so far and speculated how this might affect…
Liked by Alistair Niederer
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🚀 Join us at IAOP On Location: NYC for FUTURESCOPE: Navigating the Complexities of Sourcing, Outsourcing, and GBS! 🌐 📅 Date: November 6-8…
🚀 Join us at IAOP On Location: NYC for FUTURESCOPE: Navigating the Complexities of Sourcing, Outsourcing, and GBS! 🌐 📅 Date: November 6-8…
Liked by Alistair Niederer
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Why does the media present the growth of #AI as a story of job replacement rather than the introduction of agents that will carry out specific tasks?…
Why does the media present the growth of #AI as a story of job replacement rather than the introduction of agents that will carry out specific tasks?…
Liked by Alistair Niederer
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🌟 Executive guide to Good Governance - 16 July 🌟 Free webinar | Certificates of Attendance Join and find out more about this eBook Course on…
🌟 Executive guide to Good Governance - 16 July 🌟 Free webinar | Certificates of Attendance Join and find out more about this eBook Course on…
Liked by Alistair Niederer
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Great post - and to my earlier post - ESG for all business has clearly moved from ‘should’ to ‘must’! Ask me how www.esgpathway.net Alistair Niederer
Great post - and to my earlier post - ESG for all business has clearly moved from ‘should’ to ‘must’! Ask me how www.esgpathway.net Alistair Niederer
Shared by Alistair Niederer
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Got the travel bug? Working remotely as a digital nomad is easier today than ever before - but which countries offer the best connectivity and…
Got the travel bug? Working remotely as a digital nomad is easier today than ever before - but which countries offer the best connectivity and…
Liked by Alistair Niederer
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We’re delighted to announce our latest partnership with tifgroup, a leading expert in travel insurance, aimed at transforming customer experiences!…
We’re delighted to announce our latest partnership with tifgroup, a leading expert in travel insurance, aimed at transforming customer experiences!…
Liked by Alistair Niederer
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Last night onboard the historic HMS Belfast Intelligent Sourcing hosted the annual Accenture analyst and advisor event with Caroline Mackrill Bill…
Last night onboard the historic HMS Belfast Intelligent Sourcing hosted the annual Accenture analyst and advisor event with Caroline Mackrill Bill…
Liked by Alistair Niederer
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Out early with the dogs 🐕 listening to #CXFiles featuring a great conversation about the #CustomerService buy side between Peter Ryan and Leigh…
Out early with the dogs 🐕 listening to #CXFiles featuring a great conversation about the #CustomerService buy side between Peter Ryan and Leigh…
Liked by Alistair Niederer
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Everyone should feel safe, included and valued in their place of work, and despite the progress made in recent years, this is still a struggle for…
Everyone should feel safe, included and valued in their place of work, and despite the progress made in recent years, this is still a struggle for…
Liked by Alistair Niederer
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In 2023, natural disasters resulted in $250 billion in global losses, with insured losses totaling $95 billion. This significantly impacted…
In 2023, natural disasters resulted in $250 billion in global losses, with insured losses totaling $95 billion. This significantly impacted…
Liked by Alistair Niederer
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2023 marked a historic turning point for ESG, compelling companies to reassess their sustainability reporting practices. With heightened regulatory…
2023 marked a historic turning point for ESG, compelling companies to reassess their sustainability reporting practices. With heightened regulatory…
Shared by Alistair Niederer
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