Ana Magalia

"Labour will create the conditions to support innovation and growth in the sector, through supporting new technology, including Open Banking and Open Finance and ensuring a pro-innovation regulatory framework." We've been developing Open Banking tech for 3 years and it's great to see that there could be additional support for innovation coming soon. I wrote this article about our learnings so far, and why businesses need to look beyond B2C payments opportunities to make the most of Open Banking.

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Thrilled to be back to the next 𝗔𝗶𝗿𝗹𝗶𝗻𝗲 𝗮𝗻𝗱 𝗧𝗿𝗮𝘃𝗲𝗹 𝗣𝗮𝘆𝗺𝗲𝗻𝘁𝘀 𝗦𝘂𝗺𝗺𝗶𝘁 taking place in London next week! This year Paypr.work [ˈpeɪpəwəːk] is a media partner to #ATPS2024 and as such I look forward to listen in to the industry insights and innovations at the forefront of this global airline and travel community focusing on payments and fraud prevention. The travel and the airline industries are particularly fascinating sectors to learn from, as they encapsulate many of the challenges and complexities inherent in global payments. An integral aspect of a global payment strategy involves supporting diverse payment methods and acceptance options. Quite often travel and airlines businesses rely on legacy infrastructure, which can sometimes result in slower adoption of innovation due to the interconnected dependencies within the existing infrastructure. The theme for ATPS 2024 is "Everything. Everywhere. And all at once: Delivering solutions." This theme encapsulates the challenges and opportunities faced by the travel industry today, where travellers expect seamless experiences across every channel without compromising on security or payment convenience. The agenda will explore a few hot topics crucial to the industry's success and resilience in the face of these evolving trends and challenges. ⚪ Latest fraud attack and strategies to stay ahead of them ⚪ Open Banking and its implications for businesses ⚪ New Alternative Forms of Payment and their impact ⚪ Reevaluating the necessity of passwords in modern payment security ⚪ Leveraging B2B Payments for cost savings and efficiency ⚪ Evaluating Payment Technology: Build versus Buy considerations. ⚪ Insights into PSD 3 and its implications for regulatory compliance. ⚪ Addressing the rising threat of Account Takeovers ⚪ The rise of ChatGPT, Big Data, and AI on payments and fraud prevention. 📅 Wednesday 22 May ◼️ Pre-Session: 2pm-5pm ◼️ Welcome Reception: 5pm-7pm 📅 Thursday 23 May ◼️ Conference: 8am-5pm ◼️ Evening Reception: 5pm-6pm 📍Location: London, United Kingdom 📍https://lnkd.in/gwcx_7mx Look forward to hearing from industry veterans, innovators and seeing many former colleagues, partners and friends. Anyone in my network attending, let's connect☕! Ritesh Gupta Christopher Paul Michael Smith Paul van Alfen Ai Events | Airline Information Maarten Angella Ígor Jean Adadevi --- 𝑯𝒐𝒘 𝒄𝒂𝒏 𝑷𝒂𝒚𝒑𝒓.𝒘𝒐𝒓𝒌 𝒉𝒆𝒍𝒑? 𝘞𝘦 𝘢𝘳𝘦 𝘗𝘢𝘺𝘮𝘦𝘯𝘵𝘴 𝘚𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘴𝘵𝘴, 𝘩𝘦𝘭𝘱𝘪𝘯𝘨 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴𝘦𝘴 𝘥𝘦𝘷𝘦𝘭𝘰𝘱 𝘰𝘱𝘵𝘪𝘮𝘪𝘴𝘦𝘥 𝘱𝘢𝘺𝘮𝘦𝘯𝘵 𝘴𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘦𝘴. 𝘉𝘭𝘦𝘯𝘥𝘪𝘯𝘨 𝘰𝘶𝘳 𝘱𝘢𝘺𝘮𝘦𝘯𝘵𝘴 𝘬𝘯𝘰𝘸𝘭𝘦𝘥𝘨𝘦 𝘸𝘪𝘵𝘩 𝘰𝘶𝘳 𝘤𝘳𝘦𝘢𝘵𝘪𝘷𝘦 𝘧𝘭𝘢𝘪𝘳, 𝘸𝘦 𝘤𝘳𝘦𝘢𝘵𝘦 𝘴𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘤 𝘤𝘰𝘯𝘵𝘦𝘯𝘵 𝘢𝘯𝘥 𝘵𝘩𝘰𝘶𝘨𝘩𝘵 𝘭𝘦𝘢𝘥𝘦𝘳𝘴𝘩𝘪𝘱 𝘢𝘴𝘴𝘦𝘵𝘴 𝘧𝘰𝘳 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘺 𝘭𝘦𝘢𝘥𝘦𝘳𝘴. ✅ Follow Paypr.work [ˈpeɪpəwəːk] ✅ Intro@paypr.work ✅ https://paypr.work #fintech #paprwork #paymentsinfographics‍

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"Your everyday can pay for your holiday". This image is from a recent TV commercial by IAG Loyalty. It reflects a lot of hard work by the airline group, in recent years, to enable Avios members to earn points with their everday spending. That's particularly true in the UK, and there's still great potential in markets such as Spain and Ireland. The campaign should be quite successful because the ability to earn points through everyday spending is exactly what most customers (i.e., non-frequent business travellers) need in order to make engagement with a travel program worthwhile. When advertising resonates as true, it works. When advertising is not aligned with the operating parts of the business, consumers smell a rat quite quickly - and in recent years, we have seen other large #loyaltyprograms promote campaigns and benefits that are not aligned with the mission of their core business. To see the 'loyalty brand' of an airline group investing in above-the-line advertising, and to see this choice of tagline for a campaign, is a great sign of way the #loyalty industry is maturing, and of growing recognition of the core tenets for value for the majority of customers.

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Want to hear about the latest global travel trends? 🌍 Join our Quarterly Travel Trend Webinar next week (Thurs 6 June) where we'll be delving into the Flight Centre Travel Group corporate booking data from this year. If you’re a Corporate Traveller UK customer or have been thinking about transitioning to managed travel, we’d love to see you there 👋 Registration is open now https://okt.to/usGn7i #BusinessTravel #TravelTrends #TravelInsights

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In the last week we've seen multiple major #loyaltyprograms incorporate #accountlinking into their existing loyalty partnerships - allowing customers to earn and burn the same currencies across either brand's inventory. The tie-ups in question are the Etihad x JetBlue partnership... https://lnkd.in/dX33gdVb ...and the one between Finnair and IAG Loyalty, one of multiple progressive steps in the last 12 months alone from the issuer of Avios. https://lnkd.in/d_MXc-NC This is part of a much wider trend towards greater points liquidity. Starbucks created a similar link to Delta Air Lines a few months ago, and also this week hinted at an upcoming expansion of its loyalty partner network into different categories of consumer brands. 'Points liquidity' - making points easier to earn and spend, much like real money - has the effect of making your currency more valuable to customers, because it's more useful. Account linking, and adding loyalty partners, were historically quite difficult and expensive, but have become far easier with modern technology. Currency Alliance is already enabling such enhancements for dozens of brands, including the world's largest live entertainment brand and also the world's largest airport retailing group - read our case studies here: https://shorturl.at/w1xO7 Certainly, these changes will mean that the brands end up issuing more points - but the ROI should be obvious, because more points issuance and redemption means more customers demonstrating loyalty to your brand. Congratulations to all the #loyalty professionals leading these changes at their organizations. Pekka Antila Mark Potter Chris Buckner

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Taking a closer look at the findings from #Amadeus' Travel Technology Investment Trends, Dave Evans, CEO Navitaire, an Amadeus Company, explores where Low-Cost Carriers (LCC's) are looking to invest this year. Find out what technology is set to make the greatest impact and more in this blog: https://ow.ly/Grkn30sBEsu #AmadeusTechTrends #ItsHowTravelWorksBetter #Airlines

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Three wonderful quotes from the Travel Tech Trends panel at Phocuswright right now: 1 Karen Bolda from Expedia Group (a very esteemed former colleague) “Every piece of new technology exposes another piece of technology which then falls short” (Note: Fully agreed on that, something I encounter A LOT with clients and prospects of Intellias) 2. Dr. Wolfgang Krips from Amadeus “Most underrated tech theme right now…? IoT!” (Note: Agreed as well, hence a centrepiece of travel technology strategy I had put in place is around Intel Corporation powered DigitalTwins and IoT integration as future topic) 3. Iñaki Uriz Millan from Caravelo “Things that humans do better then machines…? They make mistakes and learn from them” #phocuswrighteurope #fritztalkstravel #intellivoice #traveltechnology

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Listen to Ryanair to scale their CX costs not only up but also down 📉, aligning perfectly with their business demand. This flexibility is a game-changer in today's dynamic market! At Serve7 we partner with AWS to bring this cutting-edge technology to 🇨🇦 customers. If you're interested in learning how CX pricing can scale down to meet your business needs, feel free to reach out to me directly! Let's harness the power of Generative AI to transform and elevate your customer experiences! #AWSPartner #GenerativeAI #EmployeeExperience #CustomerExperience #Scalability #BusinessAgility #Innovation

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Sustainability is, rightly, high on the agenda across the travel industry, and hospitality is no different. Check the latest blog exploring Amadeus ESG research. https://ow.ly/zAko30sEo50 #Hospitality #SustainableTravel #ItsHowTravelWorksBetter

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This report is fascinating reading!! As airlines embrace Payment Orchestration, I’m sure that it will create as many challenges/ opportunities as problems it solves!! Orchestrators who are able to centralise, standardise, and streamline processes will deliver the maximum value in the airline sector!!

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It’s been a busy couple of weeks of travel 🌎 We’ve been spending time in person with customers helping them solve their challenges. The softer market is no doubt posing some potential risks for revenue leaders. Some of the main challenges I’m hearing are: Do I have a team capable of making the number? Who should we double down on investing in, and who is lacking the capability to make it in time? Who needs to be enabled in what areas? How can we enable those reps in a cost and time effective way that’s informed by data? What’s the lowest hanging fruit that will move the needle on our productivity? Answering these questions has historically been more art than science. But we are seeing first hand that it’s possible to use a scientific approach, with impressive results. When the market is soft, it’s a good time to sharpen the ‘GTM sword’ ⚔️ #leadership #revenue #productivity #forecast #growth

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Great insights

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The future of travel is here and it's personalised. Travel brands have a significant advantage to serve their customers of the future through GenAI. In this story, I detail five ways GenAI will support future travel experiences. Read my full piece in UK Tech News: https://lnkd.in/gsw4xSae #Travel #CDP #CustomerData #GenAI

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Guess What?? We're Now Connected with Siteminder at Groupon Getaways & we can't wait to get you connected. If you're looking for increased visibility & a step above all those other OTA'S out there, then look no further. Did you know that 86% of guests who book through Groupon Getaways had either never heard of the property or had no prior inclination of going to the property until they discovered it on our site? Those guests come to our site because of the amazing properties & inventory we have to offer. What We Offer To You: - Flexible discount options and inventory requirements. - Competitive margins that ensure attractive returns for your Property - Easier payment options that includes single-use credit cards - An extranet that features hassle-free management - Seamless connectivity with DerbySoft, TravelClick, SynXis, & SiteMinder What you get when partnering with Groupon Getaways, is a partnership that's here to help you with all the different factors you need to help fill inventory. Our Revshare model is unlike any other because we include; increased visibility, constant marketing campaigns, & world class help from our team to get your property where it needs to be. Send me an email & let's start to conversation to get your Summer started off right. Email me at hbolinger@groupon.com.

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Think Travel Payments E4 - Latest Industry News Clip from this week's episode covering the session on split payments with Samuel Flynn at Hands In and Yago Casasnovas at Air Europa touching on a new product announcement during the recent Airline & Travel Payments Summit in London. For a recording of the full episode, see the Up in the Air | Consultancy Youtube channel: https://lnkd.in/epAGyaUd #airlinepayments #travelpayments #fintech #payments

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I could go on an almighty rant about easyJet's complete lack of customer service last Friday. Instead I shall take advice from Kevin Smith (Actor / Writer / Director) and use my words to talk about the positives... TUI customer service. Our family should have spent the weekend in Majorca but a flight cancellation put an end to that despite the heroic efforts of TUI departure hall staff at Gatwick North on Friday morning. Our holiday was all booked via TUI but just not on their flights. When no easyJet staff were willing to assist at 06:30 (just hide behind the A5 leaflet and tell us to call a line that wasn't open) the TUI staff could not have been more helpful: ✔ Challenged the easyJet staff onsite on our behalf when no alternatives were offered ✔ Did everything to see if they had alternative flights or could help us locate another carrier ✔ Contacted their 24/7 pre-travel team on our behalf to locate options (spent 2.5 hours on calls!) ✔ Looked at their own flight schedule and attempted to facilitate moving our holiday to another destination leaving that same day Unfortunately a limitation in TUI's booking systems meant it was not easy to connect the outgoing flight (leaving same day) with a hotel and return so we eventually had to call it quits but bravo for going the extra mile for us on Friday morning. 👏👏👏 So when you offer your customers support or services, whose example should you follow? I say, be more TUI For those interested, it made the news:

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Amadeus has revealed that data analytics is a top investment priority by all sectors in travel. At Joyned, data is priority for us. Our social revenue tool provides previously unavailable data, including sentiment analysis and price perception. This has been made possible by moving customer conversations from social media - where insight is lost - to the vendor's site instead. Through these kind of innovations, vendors are already benefiting, with increases in organic traffic and a more fulfilling, personalized customer experience that increases loyalty. #dataanalytics #amadeus #techinvestment #socialrevenue

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