Amanda Farrell

Digital experience monitoring is more than just observing – it's about optimising every step of your users' journey. At Kerv Connect, we illuminate the path your users take, ensuring efficiency and peak performance at every turn. 🔍 Our tailored approach dives deep into your network infrastructure to pinpoint performance issues and craft a roadmap for improvement. 🚀 With real-time visibility, our experts swiftly diagnose and resolve issues, getting your team back to work faster. 🌐 Our observability services extend beyond the network, providing insights into SaaS and cloud applications, ensuring a seamless experience for your users. Let's elevate your digital journey together! 💼✨ https://ow.ly/ryhv50RnRPH #DigitalExperience #Monitoring #DigitalExperienceMonitoring #PerformanceOptimisation #CloudApplications

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Looking to revolutionize your digital experience? With Kerv Connect, you can gain unparalleled insights into your digital ecosystem, ensuring optimal performance and user satisfaction.

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Join us for the latest Comms Dealer Channel Forecast session on Championing Women in Tech: Assessing where we are on the diversity and inclusion journey, and where we need to be. To join our sponsor panel for any of the channel forecast sessions please get in touch.  #commsdealer #womenintech #channelwomen #channelpartners #resellers #vendors #serviceproviders #SuccessStrategies #ICTChannel #ChannelForecast #BusinessGrowth

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Join Dave Townson and Mark Moore in our latest webinar, Effective Care Rostering: Using Capacity Planning and Dependency driven Resourcing. Register Today! #oneadvancedcare

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We are thrilled to announce a successful go-live at Cyngor Sir Ynys Môn | Isle of Anglesey County Council, with 100 NICE CXone Essentials Agents across 9 teams and 500 non-contact centre users on Microsoft Teams. This is a significant step towards enhancing their customer service and communication capabilities.   We are particularly proud of the ‘Welsh First’ and dual language setup, ensuring both Welsh and English-speaking citizens receive excellent service. Our team went above and beyond in supporting complex number porting, ensuring a seamless transition.   One of the key challenges in this project was number porting, but after rigorous planning we received the following praise from the Anglesey team “The FourNet team went above and beyond in supporting complex number porting, ensuring a seamless transition’.   Phase two of this project is set to launch in July, where we'll add further digital channels such as email and quality management. These additions will further empower Isle of Anglesey Council to provide omnichannel support, ensuring that citizens can reach out through their preferred channels. Quality management will help maintain high service standards by providing tools for monitoring, evaluating, and improving agent performance continuously. At FourNet, we're proud to support Anglesey Council in this digital transformation journey. #DigitalTransformation #CustomerExperience #NICECXone #MSTeams #FourNet #GoLive

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📢 Women in ITSM is coming soon — and Ticket Volume got an exclusive sneak peek! We had the pleasure of receiving two of the leading female voices in the IT Service Management industry, Lucy Grimwade and Sophie Hussey, as our guests, to tell us all about the launch and the details of their oncoming project. 🚀 Why join Women in ITSM? To support and empower other women to raise their voices and drive positive change and diversity in the IT industry by sharing webinars, mentorship, coaching, common stories, experiences, and insights from other women who face the same everyday obstacles in their professional lives. The more ideas and people who want to contribute, the more we can grow as a Service Management community! Watch the video to learn more about it! And if you want to get into the details, find the link in the comments to watch our full episode. 👇 #womenintech #tech #it #ITSM #servicemanagement #women #itindustry #community #itpodcast #podcast

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Wherever your people are working, they need secure and reliable access to the critical applications and services they rely on. We believe this is best achieved through what we call the Connected Cloud. In this video, our CEO Russell Horton explains more and outlines our vision to become the best-quality Connected Cloud Solutions provider in the UK. https://hubs.ly/Q02zspXP0 #ConnectedCloud #ITArchitecture #ITManagement

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Is your organisation juggling multiple communication solutions? You’re not alone! 🔄 According to the 2024 State of Business Communications Report, 50% of IT and Contact Centre leaders reported using three to five different solutions for unified communications and contact centres. Even more staggering, 27% were managing six or more solutions before making the switch to a single platform approach, like the ones offered by 8x8. ✨ Imagine the simplicity and efficiency you could achieve with 8x8’s single, integrated platform. By consolidating your communication tools into one unified solution, 8x8 enhances interactions and drives significant savings, streamlining operations and improving collaboration across your organisation. 📧 Book a demo with us today at [marketing@westpiertele.com] #UnifiedCommunications #ContactCentreSolutions #BusinessEfficiency #8x8 #OneSolution

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Have you ever asked yourself this question: Is video conferencing worth it for small businesses in Sussex?      We’d say the answer is definitely yes. If you think video conferencing is just for big companies, think again! Our new blog post explores the unique benefits for small businesses in Sussex, including:     🤝 Improved communication  💷 Cost savings  💪 Increased business resilience    Have a read of our latest blog post to find out more: https://lnkd.in/exkFkSjB   #BusinessTech #SmallBusiness #Sussex #BrightonITsupport #VC #videoconferencing 

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First go at doing video content for Linkedin 😬 It's geuinely shocking how many businesses are operating with gaping holes in their IT security and are completely unaware. I am always happy to help, so if you have any concern at all, please do get in touch.

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LinkedIn Platform Admins To me, LinkedIn has been a credible platform to be at and have myself recognised as professional in my field. I know there are people who sometimes use exaggerated claims about their job roles and achievements (likely as part of their struggle and frustration to stand out and get noticed by hiring companies) and it's just alright because hiring managers do get this sorted out in the end. In recent months, I have seen LinkedIn is losing the battle because they have not been able to turn down suspicious profiles which are based on totally false information about their skill sets, jobs experiences, education etc. Such profiles are backed by hundreds of followers who start following all of a sudden with no reason. In short, such misleading profiles are created by some market elements who are selling their services and LinkedIn analytics is unable to identify. A recent example is the profile of my ex colleague colleague who has never been in those roles and doesn't even know any think about any sort of development or even basic IT skills has updated his profile as he has been a full stack developer for years. I'm sure he has paid heavily to get his LinkedIn profile updated but to this extent it's no more an exaggeration but a blatant lie. The guy has never been a software engineer (by profession) and never worked even in any of the Basic IT related roles. LinkedIn should improve its system and detection algorithm to turn down fake profiles so that recruiters don't get caught up by the looks of a profile which also affects a genuine profile being not shortlisted.

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On Sunday evening, Costa Coffee ran a maintenance window on their mobile app. Not an issue, these things need to be done. And there was a pretty little notice on the app. So far, so good. Monday morning, the app is still down. Monday afternoon it's up, but it won't let you log in. It's now Wednesday evening and it still isn't working for everyone. If you have a maintenance window, fair enough. But what is your recovery plan if it fails? 72 hours should have been ample time to (1) fix the issue, (2) add a patch in, or (3) rollback the maintenance. Sorry #costacoffee bit of an own goal here and not the best customer experience.

"Hitachi Solutions demonstrate a strong presence during our engagements that brings with it a confidence level that is needed when dealing with some of the complex challenges we encounter… We have a great Service Delivery Manager who continues to be an important advocate for the quality of service we deliver to our wider stakeholders." Explore our latest blog, by Service Delivery Manager Tom Simms, to learn how our LTS team achieves excellent customer satisfaction and how they can bring those benefits to your organisation as well! Read the full blog here: https://lnkd.in/eD7PsvAg #Blog #Lifetimeservices #HitachiSolutions #Technology #support #customersatisfaction

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Collaborate with colleagues and customers over voice, video, or instant messaging using BT Cloud Work. Our cloud-based system unifies your communication services on a seamless, easy-to-use platform. 🔹 Work from Anywhere Empower your hybrid teams with BT Cloud Work – a cloud-optimised, mobile-first communications platform. Enable your people to collaborate efficiently from any location, enhancing agility and flexibility. 🔹 Unify Your Communication No more switching between tools! BT Cloud Work integrates seamlessly with leading systems like Salesforce, Office365, and Microsoft Teams. 🔹 Improve Customer Satisfaction Stay ahead of customer demand, reduce waiting times, and create personalised experiences to boost your revenue. BT Cloud Work ensures efficient and responsive communication. 🔹 Work Securely Seven layers of application security mean your team can work securely from anywhere, communicating with confidence. 🔹 Simple, Seamless, Secure Find out why our experts believe a unified communication platform like BT Cloud Work is essential for your business growth. Why Choose BT N&S LB for Cloud Collaboration? Trusted Expertise: Our experts will help you design systems that simplify operations and boost productivity. Local Support: Our locally based team is on hand and ready to support you when you need it. 24/7 Support: Our UK-based helpdesk is available around the clock to resolve any issues. World-Leading Security: Our 3,000 security experts protect our networks from over 6,500 cyber-attacks daily. Maximize the potential of BT Cloud Work with our tailored training courses. In partnership with iTEL, we offer training to enhance skills like time management and leadership. Your New Contact Centre Starts in the Cloud BT Cloud Work CC combines our network capabilities with RingCentral’s technology, providing reliable, secure cloud-based communications. Elevate your business communication with BT Cloud Work – the ultimate solution for modern, secure, and efficient collaboration. Contact us today on 01603 789 898 or email anglia@btlocalbusiness.co.uk. Find out more here: https://lnkd.in/eMKxK8Am #BTCloudWork #UnifiedCommunication #WorkFromAnywhere #BusinessGrowth #DigitalTransformation

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