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🎧 Listen to our latest episode now! Put the Work in and Reap the Rewards Ft. Nicola Becerra Join us as we dive into the remarkable career of Nicola, the Director of Omnichannel at House of Hackney. From her roots in LA to her current role in the UK, Nicola’s journey spans iconic brands like NET-A-PORTER, Lightbox Jewelry, and Charlotte Tilbury Beauty. Nicola shares her inspiring story of taking risks, learning from mistakes, and balancing a successful career with motherhood. Discover her insights on embracing failure, asking for help, and the ongoing challenge of juggling work and family life. 👇🏻 Tune in for a candid conversation about resilience, personal growth, and the power of following your passions. Spotify: https://lnkd.in/eVEE2EJV  Amazon Music: https://lnkd.in/eWnVmHa5  Apple Podcasts: https://lnkd.in/e5SrF25q #WeInspire #Podcast #retail #Fashion #CareerJourney #eCommerce #omnichannel #WorkLifeBalance #Motherhood #DigitalMarketing

🎙 Have you had a chance to listen to our latest episode? Let us know what you think in the comments! Put the Work in and Reap the Rewards Ft. Nicola Becerra Join us as we dive into the remarkable career of Nicola, the Director of Omnichannel at House of Hackney. From her roots in LA to her current role in the UK, with a journey that spans iconic brands like NET-A-PORTER, Lightbox Jewelry, and Charlotte Tilbury Beauty. Nicola shares her inspiring story of taking risks, learning from mistakes, and balancing a successful career with motherhood. Discover her insights on embracing failure, asking for help, and the ongoing challenge of juggling work and family life. 👇🏻 Tune in for a candid conversation about resilience, personal growth, and the power of following your passions: Spotify: https://lnkd.in/eVEE2EJV  Amazon Music: https://lnkd.in/eWnVmHa5  Apple Podcasts: https://lnkd.in/e4c9KjFa #WeInspire #Podcast #retail #Fashion #CareerJourney #eCommerce #omnichannel #WorkLifeBalance #WomenInBusiness #Motherhood #DigitalMarketing

Meet the Rainbow Roundtable 👋🏻 Ben de Pfeiffer-Key - Scott Taylor - Leng Montgomery - Daniel Peters We want to discuss making Pride a year-round commitment. ⭐️ Our mission? To raise awareness and encourage voices to emerge 365 days a year, not just during Pride Month. 🎙 WE can’t wait for this to air… Keep an eye out by following us at Future of Retail X #FutureOfRetailX #LGBTQInclusion #Pride #retail #Diversity #Allyship #DEI #ComingSoon

We’re kicking off a new series of conversations at Future of Retail X 💬 A deep dive into making Pride a year-round commitment. So, is the retail industry truly inclusive for the LGBTQ+ community, or are we seeing "rainbow-washing"? In just forty minutes, we covered topics on diversity, representation, and the long-term changes we want to see in organisations. ⭐️ Our mission? To raise awareness and encourage voices to emerge 365 days a year, not just during Pride Month. 🎙 We're here to highlight successes, amplify LGBTQ+ voices, and explore true allyship. 👏🏻 A huge thank you to Scott Taylor, Ben de Pfeiffer-Key, Daniel Peters, and Leng Montgomery for trusting Future of Retail X. 🎥 And to Selfridges, Rebecca Warburton, and the talented Phil Peden for the stunning cinema and recording. What barriers do the LGBTQ+ community face in climbing the retail ladder? We’re diving in to find out—and help dismantle them. We can’t wait for the first episode to air! Keep an eye out for the conversation by following us at Future of Retail X #FutureOfRetailX #LGBTQInclusion #Pride #retail #Diversity #Allyship #DEI

Brands that slay – it’s been a while! 😍 I have been eagerrrr to get back to this after noticing LOADS on socials recently, I don’t even know where to start… Alright, let's get the football reminders out of the way first, as I know it’s a bit of a sensitive topic. One that came up on my Instagram recently was Nando's UK & IRE take on some football memes – my favorite being the one about those who secretly get water and use the refillable machine (I swear I’m not one of them). It was hilarious and so relatable. And the engagement on that carousel? Through the roof compared to some of their other posts. As a die-hard Nando's fan (seriously, my personality trait is that I only eat chicken), I absolutely love what they do and what they’re about. Brands that don’t take themselves too seriously always win in my book. Simmi B, Rose-Anne Gates, Laura Scott, Sophie Archer, Max Merttens, Cristina Loaiza. Another brand that’s been on my radar for a while is Hismile. When I tell you they’re on my TikTok ALL the time, it’s like an annoying ex you can’t shake off (in the best and most positive way possible, lol). Their marketing is absolutely on point – so eye-catching and appealing that you almost forget it’s just toothpaste and toothbrushes. Standing out in such a saturated market is no easy feat, but they’ve found their lane and stuck with it. Bravo to them! PS – if Kim K approves, so do I. Aleksija Mirkovic, Nik Mirkovic, Claudia Mcleod, Ryan Parker, Koban Jones, Alex Tomic, Sophia Cragnolini, Mark Mazzone. Speaking of Kim K, oh my goodness – SKIMS' Instagram has me in a headlock. It's arguably one of my all-time favorites. Every. Single. Post. Kills it. For one, the inclusivity is on point, featuring a diverse range of models that truly represents everyone. But what really gets me is how consistently sleek and elegant their content is. Every post looks like a masterpiece, planned and executed to perfection. The aesthetic and attention to detail are unmatched. While I know all brand posts are thought out, you can really tell with Skims that they put in that extra effort. I can’t even put into words how obsessed I am. It's like they’ve cracked the code for Instagram and I’m here for every bit of it! Megan Phu, Sabrina Chatlani, Kai E., Katie Marian, Danya Dargham, Julia Collier, Conor Riley. Last on the list for me today has to be Missy Empire. I am absolutely loving the new addition of their weekly ‘Lookbook’ highlight on Instagram. As someone who’s always on the hunt for outfit inspiration (and I know I’m not alone), I think this was a brilliant move. It’s such a smart way to engage customers without making it feel like a hard sell. Their lookbooks are a perfect blend of trendy and accessible, making it easy for followers to see how they can incorporate Missy Empire pieces into their own wardrobes. That’s the kind of marketing I fall for every time, and I’m not afraid to admit it! Ish Siddique,Ash Siddique. Apologies to anyone not tagged - I try!!

DID YOU MISS IT? 🎧 WE hope not… Put the Work in and Reap the Rewards Ft. Nicola Becerra Join us as we dive into the remarkable career of Nicola, the Director of Omnichannel at House of Hackney. From her roots in LA to her current role in the UK, Nicola’s journey spans iconic brands like NET-A-PORTER, Lightbox Jewelry, and Charlotte Tilbury Beauty. Nicola shares her inspiring story of taking risks, learning from mistakes, and balancing a successful career with motherhood. Discover her insights on embracing failure, asking for help, and the ongoing challenge of juggling work and family life. 👇🏻 Tune in for a candid conversation about resilience, personal growth, and the power of following your passions. Spotify: https://lnkd.in/eVEE2EJV  Amazon Music: https://lnkd.in/eWnVmHa5  Apple Podcasts: https://lnkd.in/e4c9KjFa WeInspire - Celebrating Women in Retail #WeInspire #Podcast #retail #Fashion #CareerJourney #eCommerce #omnichannel #WorkLifeBalance #WomenInBusiness #Motherhood #DigitalMarketing

🎧 LIVE NOW! 🎧 Put the Work in and Reap the Rewards Ft. Nicola Becerra Join us as we dive into the remarkable career of Nicola, the Director of Omnichannel at House of Hackney. From her roots in LA to her current role in the UK, Nicola’s journey spans iconic brands like NET-A-PORTER, Lightbox Jewelry, and Charlotte Tilbury Beauty. Nicola shares her inspiring story of taking risks, learning from mistakes, and balancing a successful career with motherhood. Discover her insights on embracing failure, asking for help, and the ongoing challenge of juggling work and family life. Tune in for a candid conversation about resilience, personal growth, and the power of following your passions. 👇🏻 Listen now to the WeInspire - Celebrating Women in Retail Podcast episode, on your preferred platform: Spotify: https://lnkd.in/eVEE2EJV  Amazon Music: https://lnkd.in/eWnVmHa5  Apple Podcasts: https://lnkd.in/e4c9KjFa #WeInspire #Podcast #retail #Fashion #CareerJourney #eCommerce #omnichannel #WorkLifeBalance #WomenInBusiness #Motherhood #DigitalMarketing

Join us tomorrow for a new episode of WeInspire! 🎙 Put the Work in and Reap the Rewards Ft. Nicola Becerra 🎙 Join us as we dive into the remarkable career of Nicola, the Director of Omnichannel at House of Hackney. From her roots in LA to her current role in the UK, Nicola’s journey spans iconic brands like NET-A-PORTER, Lightbox Jewelry, and Charlotte Tilbury Beauty. Nicola shares her inspiring story of taking risks, learning from mistakes, and balancing a successful career with motherhood. Discover her insights on embracing failure, asking for help, and the ongoing challenge of juggling work and family life. Tune in for a candid conversation about resilience, personal growth, and the power of following your passions. 👇🏻 Arriving soon on your preferred platform: Spotify: https://lnkd.in/e3byBkfk  Amazon Music: https://lnkd.in/eTbzQMqZ  Apple Podcasts: https://lnkd.in/e4c9KjFa WeInspire - Celebrating Women in Retail #WeInspire #Podcast #retail #Fashion #CareerJourney #eCommerce #omnichannel #WorkLifeBalance #WomenInBusiness #Motherhood #DigitalMarketing

Personalisation isn't just ‘nice-to-have’, It's a necessity. In today's digital age, customers expect brands to understand their needs and preferences on an individual level. This is where AI steps in, revolutionising the way you can approach customer engagement. 🔍 Why AI? Artificial Intelligence allows businesses to analyse vast amounts of data, identifying patterns and trends. This enables companies to offer tailored recommendations, predict future behaviours, and ultimately provide a seamless and personalised shopping experience. 🌟 Enhanced Customer Experience Imagine walking into a store where every product recommendation feels like it was chosen just for you. AI makes this possible by leveraging customer data from various touchpoints. For instance, Netflix uses AI algorithms to suggest movies and shows based on your viewing history, making your binge-watching sessions even more enjoyable! 💡 Driving Customer Loyalty Personalised experiences not only enhance satisfaction but also drive loyalty. When customers feel understood and valued, they are more likely to return. A study by Epsilon found that 80% of consumers are more likely to make a purchase when brands offer personalised experiences (https://lnkd.in/de6psj7d). 📈 Real-World Success Retail giants like Amazon have successfully harnessed AI to transform their customer interactions. Amazon's recommendation engine is responsible for 35% of its total sales, showcasing the power of personalisation in driving revenue and customer loyalty (https://lnkd.in/eCWiuS7i). 🔧 Tools of the Trade From chatbots providing instant customer support to predictive analytics anticipating future trends, AI tools are becoming indispensable. Businesses that adopt these technologies are not just staying ahead of the curve; they're setting new standards in customer engagement. 🔗 The Future? As AI continues to evolve, so will the possibilities for personalisation. Integrating AI with emerging technologies like augmented reality (AR) and virtual reality (VR) promises to create even more immersive and tailored shopping experiences. Incorporating AI-driven customer insights isn't just about keeping up with the latest trends and building meaningful customer relationships. By understanding and anticipating their needs, businesses can foster a sense of loyalty and trust that transcends traditional marketing methods. As a customer how has an organisation leveraged AI to enhance personalisation in a way that stood out to you? Share your experience in the comments!👇 #ArtificialIntelligence #CustomerExperience #Personalisation #CustomerLoyalty #RetailInnovation #AI

NEXT ON THE PODCAST? 👏🏻 Put the Work in and Reap the Rewards Ft. Nicola Becerra 👏🏻 Join us as we dive into the remarkable career of Nicola, the Director of Omnichannel at House of Hackney. From her roots in LA to her current role in the UK, Nicola’s journey spans iconic brands like NET-A-PORTER, Lightbox Jewelry, and Charlotte Tilbury Beauty. Nicola shares her inspiring story of taking risks, learning from mistakes, and balancing a successful career with motherhood. Discover her insights on embracing failure, asking for help, and the ongoing challenge of juggling work and family life. 👇🏻 Tune in for a candid conversation about resilience, personal growth, and the power of following your passions. Arriving soon on your preferred platform: Spotify: https://lnkd.in/e3byBkfk  Amazon Music: https://lnkd.in/eTbzQMqZ  Apple Podcasts: https://lnkd.in/e4c9KjFa #WeInspire #Podcast #retail #Fashion #CareerJourney #eCommerce #omnichannel #WorkLifeBalance #WomenInBusiness #Motherhood #DigitalMarketing