Reuters Events Insurance

In an era of global uncertainty, rapid AI developments and sky-high customer demands, discover how leading carriers are navigating way forward in the official #FOIUSA post event report ➡ https://lnkd.in/ebyySJUm Here’s a sneak peek at some key takeaways from the conference: 🤖 The AI Evolution: The industry is embracing AI and Gen AI technologies to reshape customer experience, underwriting, claims, operations, risk assessment, and more – but many are finding implementation challenging 🙌 Customer-Centric Approach: Insurers are focusing on putting customers first by improving communication, simplifying products, and leveraging data to provide personalized services and better understand customer needs ⚖ Balancing Innovation & Regulation: The industry is navigating the challenges of implementing new technologies while adhering to evolving regulatory guidelines, particularly around AI usage and data privacy 🌍 Purpose-Driven Insurance: Companies are reimagining their purpose to address societal needs, focusing on areas like healthcare access, education, and prevention to change the public perception of insurance Download the full report here ➡ https://lnkd.in/ebyySJUm

Ready to elevate your claims experience? Join our live webinar to uncover the latest trends, technologies, and best practices in claims management. You'll have the opportunity to: ➡ Learn from top claims leaders ➡Discover how to streamline and personalize the customer journey ➡Ask questions and get expert advice Don't miss out on this valuable learning opportunity. Claims Reimagined: Meeting & Exceeding Customer Expectations in the Digital Age 📅 July 30th, 11am EST (or On Demand) Register now: https://lnkd.in/e7uxBA59 #claimsstrategy #customercentricity #digitalclaims #CCUSA

Your customers demand a claims experience that's fast, transparent, and personalized. Is your current process equipped to meet these rising expectations? Join our webinar to get your answers – Claims Reimagined: Meeting & Exceeding Customer Expectations in the Digital Age (July 30th, 11am EST or On Demand) Our panelists have real life experience and learnings from pushing forward with the new digital claims era: 🌟 Jon Thornton, VP Claims Strategy & Transformation, Westfield Insurance 🌟 Ryann Foelker, Strategy Design Director, American Family Insurance 🌟Greg Hamlin CCP, SVP, Chief Claims Officer, W. R. Berkley Corporation 🌟Kathryn Turgeon, Head of Life & Annuity Claims, MassMutual 🌟Eileen Potter, VP Marketing for Insurance, Smart Communications. 🌟Moderator – Lisa Wardlaw, President, 360 Digital Immersion Understand evolving claims landscape, trends shaping customer expectations, and get started exceeding your customer’s expectations.   Register here: https://lnkd.in/e7uxBA59   #CCUSA #insurance #claims #digitalage

It’s time for Life & Health insurers to inject change into their claims. Moving from historically transactional claims to greater customer engagement and relationships built on trust is front of mind for Europe’s top carriers. How are insurers achieving this when there are so many changes to be made? Find out in our brand new whitepaper: https://lnkd.in/ekq-p-Ae Get needle moving insights and case studies so you can: 👉 Make a Difference to Customer Expectation: Ensure your claims department is emerging as a tangible differential 🤖 Deliver Better Outcomes with Human + Machine: Foster empathy, fairness and social influence whilst leveraging technology for high-level claims specialization 💢 Go Beyond Claims to Differentiation and Distribution: BAU will not deliver a competitive edge, focus on flexibility and achieving tailormade policies #Claims #CCUSA #Insurance

🚨 SALE NOW LIVE! 100s of insurance companies are already registered for #CCUSA - and with stellar feedback from 2023, it's easy to see why! Get your ticket now with a $450 discount ➡ https://lnkd.in/epz8yAyw We hear you asking, why is everyone signing up so early? Well, here’s what your peers have to say about 2023’s event… ⭐ "Reuters did it again and put on an incredible show. Highly relevant attendees and excellent content during the panel sessions." ⭐ "Great event! Good balance between claims and tech. Great to hear so many leaders' perspectives on the state of our industry." ⭐ "It was great. The workshops on day 2 were especially insightful. Breaking out into groups made it easier to share experiences and network in a meaningful way." ⭐ "It was truly an amazing event! Each session was informative with knowledgeable industry contributors sharing their wisdom." Sale ends this Friday 7/12, so book today! #CCUSA

What’s new at #CCUSA? We’ve been working hard to implement your feedback and keep the event relevant to our changing times. Check out our What's New page on to find out more 👉 https://lnkd.in/erVmaEsn Here's the highlights: 🤖 Spotlight on cl(AI)ms: Hear first-hand stories of claims-specific GenAI use cases – learn from mistakes made and overcome blockers to your AI success 🙋🏻♂️ Group problem solving: With more interactive sessions than ever before – expect roundtables, workshops, and forums throughout the event 📜 Brand-new legal perspectives: Surging litigation and rising fraud investigations mean seamless legal collaboration is essential – build a stronger line of defense at CCUSA 🤝 More collaboration: In uncertain times, claims teams must work seamlessly with other departments and external partners – this mindset is a key driver of our 2024 agenda Drop a comment below if you have any more suggestions - let's make #CCUSA 2024 the best one yet!

80% of insurance customers expect a response to their claim within 24 hours (McKinsey). Join leading carriers at #CCUSA to pioneer claims innovation and meet soaring customer demands. Find out more >> https://lnkd.in/e7EJPQze Need more scary stats? 🤖 79% of insurance executives believe that their industry is changing faster than they can adapt due to technological advancements (Accenture). 🎯 87% of insurance customers say that their claims experience impacts their decision to stay with their current insurer (Capgemini). 🚀 Customers who have a positive claims experience are 3x more likely to recommend their insurer to others (JD Power). All of this to say - the status quo isn’t going to cut it anymore. Join us at Connected Claims USA 2024 – where the industry unites to propel the next era of efficient claims, driven by empowered adjusters, focused on ultimate customer satisfaction. Download the brochure for more information >> https://lnkd.in/e7EJPQze

Did you know that in 2023, Canadian GenAI companies raised a staggering $694.5 million, placing Canada fourth globally in AI investment? 🌍📈 Discover how leading Canadian insurers are revolutionizing customer experience through cutting-edge GenAI and strategic partnerships in our latest whitepaper, "Redefining the Future of CX." 👉 Get access here: https://bit.ly/3xseSB4 This timely report features insights from industry leaders at SGI Canada, APOLLO Insurance, Aviva Canada, Gore Mutual, and Manulife. 🔍 Key Takeaways: How GenAI is reshaping claims, underwriting, and customer service. The role of strategic partnerships in boosting customer loyalty and retention. Real-world examples of GenAI applications in the insurance sector. Strategies for balancing innovation with regulatory compliance. 👥 Featured Experts: James Warburton, CIO, Gore Mutual Insurance Larry Nickel, MBA, CFA Nickel, VP Corporate Business Development, SGI Canada Noelle Roque, Global Head of AI Strategy, Manulife Mark Fujita, CPA, CA Fujita, VP Partnerships, APOLLO Insurance Fahad Shaikh, VP Data Science, Engineering & R&D, Aviva Canada Don't miss out on this opportunity to stay ahead of the curve and transform your customer experience strategy. #InsuranceInnovation #GenAI #CustomerExperience #Insurtech #DigitalTransformation #CanadaInsurance #CXTransformation

GenAI offers huge opportunity for claims teams who are navigating sky-high customer expectations and rising claims costs. Join us at the center of claims innovation at #CCUSA >> https://lnkd.in/e7EJPQze Connected Claims USA 2024 is the world’s leading claims event – where the industry unites to propel the next era of efficient claims, driven by empowered adjusters and AI, focused on ultimate customer satisfaction. Check out our agenda themes and download the brochure here >> https://lnkd.in/e7EJPQze

In the past few months, I've been discussing with Reuters Event about the new technology landscape and upcoming trends Life insurers are facing in Canada and the US, and how they could ultimately transform their business. Happy to share that we were able to formalise that in the form of a white paper! If you are interested in finding out what senior leaders in the industry are focusing on to drive growth, enhance customer experiences, and navigate today’s uncertain times, here’s the link: https://lnkd.in/eHxMdkM7 #lifeinsurance #evolvebeyond #analytics #insurtech #underwriting #claims Reuters Events Insurance