🗣️ "With insights into our users' behavior, we improved customer experience, engagement, and ultimately drove more revenue" shared Jill Taylor, Digital Product Lead at Nestlé Purina North America. 🐾 Discover how Nestlé's Purina PetCare, the largest pet food company in the US, leveraged Glassbox’s AI-powered customer intelligence platform to achieve a 30% decrease in bounce rate, 30 seconds more engagement on average, and a 127% increase in users seeing product information. 🙌🏼 🎥 Watch the full success story below and learn more in the comments. #UserExperience #CustomerSuccessStory #CustomerExperience
Glassbox
Software Development
London, England 12,953 followers
AI-fueled customer intelligence that revolutionizes the way companies engage and connect with their customers online
About us
Glassbox is the premier AI-powered customer intelligence solution for the world's smartest digital brands. Our platform captures infinite interactions across your digital channels and surfaces the insights you need to convert your customers into superfans. Ready to get serious about customer insights? Teams use Glassbox to: ☑ Design digital experiences that consistently translate into actual revenue ☑ Dive past surface-level satisfaction scores to learn how customers are really feeling ☑ Find and fix technical issues in half the time ☑ Put customer-centricity into practice Top companies across industries trust Glassbox, including Marriott, L'Oreal, major banks and more. Recognized by G2 as a leader in customer experience, we empower businesses to optimize customer journeys through deep intelligence. Work smarter, not harder to delight your customers. Learn more at glassbox.com.
- Website
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https://www.glassbox.com
External link for Glassbox
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- London, England
- Type
- Public Company
- Founded
- 2010
- Specialties
- Big Data Analytics, Risk Management & Compliance, Omni-Browsing, Mobile App Analytics, Session Replay, Digital Transformation, Automatic Insights, Automatic Recording, Performance analytics, Mobile analytics, Digital experience, Digital journey optimization, Data-driven analytics, Session Replay, Customer Experience, Digital Experience Analytics, Digital Experience Intelligence, Voice-of-Customer, and User Experience
Products
Glassbox
Product Analytics Software
Glassbox is the AI-fueled customer intelligence platform that proactively transforms data into decisions. We safely capture infinite interactions across your digital channels and surface the root causes of customer behavior. Purpose-built for the enterprise, our solutions translate deep insights into enhanced experiences in mere minutes, leading to improved brand loyalty and revenue. Digital leaders using Glassbox see better data, learn necessary actions sooner and act faster to convert friction into customer delight.
Locations
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Primary
London, England, GB
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New York, NY, US
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Petah Tikva, Israel, IL
Employees at Glassbox
Updates
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AI giving you FOMO? NEW STUDY: 4 in 10 digital professionals who do not use AI-driven customer insights are worried that their company is falling behind the technology curve. 💫 And 68% of respondents believe that these insights would significantly improve their customer experience. It’s no secret that we are big believers in the elevated insights that #AI brings. ✅ Keep up and read on for exciting findings from our newest “AI in Personalization and Privacy study." 👀 https://lnkd.in/gxUKE-FB #CustomerExperience #Artificialintelligence #UserExperience
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FRESH HOT STATS! 🚀 NEW study just dropped on “AI in Personalization and Privacy” 🚀 🔍 Juicy Tidbits: - Personalization is Paramount: 96% of digital professionals agree that personalization is crucial for delivering high-quality digital customer experiences. - Security Concerns: 77% of AI users express concerns about the security of AI tools. - Data-Driven Insights: Nearly half of AI users leverage customer data for AI-driven insights. 🔥Who Cares? Adopting AI tools and privacy measures leads to not only faster insights but also an optimal customer experience. Checking the pulse of digital professionals on the use of AI keeps us innovating and meeting challenges head-on. 🔗 Access the full report: link in comments. 💬 Tell us: How are you leveraging AI to fuel your innovation? #CustomerExperience #AI #Privacy #Innovation
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Have you seen our #digitalanalytics and #CX glossary? 📖 Our glossary is packed with over 100 essential terms defining today's digital landscape. Elevate your understanding with clear, concise definitions, empowering you to make data-driven decisions and deliver exceptional user experiences.💡 🔍 Start exploring today: link in comments. #CustomerExperience #DigitalExperience
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Our recent #FSI 2024 study shows that 60% of U.S. consumers say AI in banking is equal parts benefit and risk. Despite this, the industry advances in its #AI revolution. 🤖 Embracing these advances promises a future where AI enhances banking experiences, driving innovation and customer satisfaction. Discover what's shaping customer loyalty and adoption in digital banking today in our feature on Techopedia. 👏 📰 Explore the full article for key findings, linked below. #DigitalBanking #AI #CustomerExperience
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#DidYouKnow... Financial brands that deliver a better customer experience (CX) receive twice as many recommendations and their customers are 2X more likely to try new products or services? 🏦 Our latest guide, "Surviving the FinTech Apocalypse," teaches #retail and #banking leaders how to leverage customer-centricity to defend their territory 🛡️ and attract loyal customers. 🤝 Whether you're battling for market share or redefining #customerexperiences, our guide has you covered. 💰 Stay ahead - download your survival guide now, linked below. 🔽 #FinTech #RetailBanking #FSI
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To win in the 🌐 internet era, you have to outpace your competitors. Literally. By a fraction of a second. Interestingly, Walmart found that every 1-second improvement in load time increased conversions by 2%. 🤔 When was the last time you tested your URL's performance? 📶 Assess your website's speed now with our Website Performance Test! Simply enter your URL to benchmark against industry leaders and see insights that could impact your business success. 💻 🔗 Ready to get ahead? Take the test today, link in comments. #WebsitePerformance #DigitalExperience
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Are you at CXFS 2024 today? 😉 Swing by Glassbox’s booth #205 for live demos and the latest in AI-powered customer intelligence. Let's chat, see you there! 🎉 #CXFS #CustomerExperience #FSI Next Generation Experience Events
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🗣️ “With Glassbox we’re able to identify not just the struggle but the impact of the struggle. We identified the issue, we quantified it and we fixed it,” said Jim Bassett, Head of Site Operations and Product Information, Sainsbury's Digital. ✔️ Discover how Sainsbury's, the UK’s second-largest retailer with over 1400 stores and a significant digital footprint 🛍️, enhances both online and in-store experiences. By leveraging Glassbox’s AI-powered customer intelligence platform, they identified and resolved checkout journey issues, reducing drop-offs and recovering $200k in revenue per quarter. 🙌🏼 Watch the full success story, linked in comments. #UserExperience #CustomerSuccessStory #CustomerExperience
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Ready to take your digital analytics game to a new level? 🙌 Take our simple and effective #FSI Maturity Assessment now! 📊 Benchmark your analytics maturity in less than 5 minutes and uncover your strengths and areas for growth. Get insights to enhance your site's #CX, tool linked in comments! 💡 #DigitalAnalytics #FinancialServices
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