Charlotte Douglas International Airport (CLT) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has a strong focus on ensuring a seamless experience within the aviation ecosystem by keeping current with user experiences across the customer journey. In this interview, ahead of her participation at FTE Global – the ‘CES of Aviation’ taking place in Los Angeles on 28-30 October 2024 – Martha T. Innovation & Experience Director, shares CLT’s strategy to achieve effective CX differentiation and how the airport is utilising cutting-edge tech. “In an airport environment, identifying key areas where each stakeholder can make an impactful difference is the priority,” Edge explains. “It is about understanding the current pain-points in the passenger journey and implementing concepts to turn the ‘pain’ into ‘pleasant experiences’ collectively.” Read the full story >> https://lnkd.in/eDzi8TS6 #FTEGlobal #FTEInnovationHub
Future Travel Experience
Airlines and Aviation
Horley, Surrey 13,209 followers
Redefining the end-to-end passenger experience and business performance.
About us
Future Travel Experience (FTE) is an independent events, online media and industry change leader. Having initially started with a standalone event in North America in 2006, we are now part of the Airline Passengers Experience Association (APEX) and set for explosive growth. We host five annual events around the world – FTE Global, FTE APEX Asia EXPO, FTE EMEA and FTE Ancillary & Retailing, plus the newly introduced FTE Aviation & Robotics Summit, as well as in person and digital meet-ups for our FTE Digital, Innovation and Startup Hub, FTE Baggage Innovation Working Group and FTE World Airport Retailing Group members who are driving real industry change today through knowledge sharing and POC’s. We engage with 50k+ industry executives globally on a weekly basis and our events attract thousands of senior attendees, as well as the leading suppliers and service providers in the field as exhibitors. We are also renowned for our Think Tanks, Power Lists & Industry Awards and supported by continual input from our Advisory Boards. In 2023, more than 4,400 industry executives registered for FTE events, and the FTE website received 1.2 million+ page views. In short, FTE supports the innovation efforts of the most progressive stakeholders in the air transport sector.
- Website
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https://www.futuretravelexperience.com/
External link for Future Travel Experience
- Industry
- Airlines and Aviation
- Company size
- 11-50 employees
- Headquarters
- Horley, Surrey
- Type
- Privately Held
- Founded
- 2006
- Specialties
- Passenger Experience, Events, Publishing, Innovation, Media, Air transport, Aviation, Airlines, Airports, Technology, and Business development
Locations
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Primary
3A Gatwick Metro Centre
Balcombe Road
Horley, Surrey RH6 9GA, GB
Employees at Future Travel Experience
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Daniel Coleman
Founder & CEO at Future Travel Experience
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Dimitris Bountolos
30K. | Transformational Leader | Enterprise Technology Innovation | Future of Infrastructure | Business & Social Impact | Strategy & Scaling…
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Javed Malik
Managing Partner @ Ink+ & Managing Director Ink Arabia
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Sophie Andrews
Head Of Operations at Future Travel Experience
Updates
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⏰ Less than a week left to secure early bird tickets for #FTEGlobal 2024 (28-30 October, LA) Take advantage of the Early Bird rates for FTE Global, expiring next Thursday, 1 August! This year, we’ve introduced significant reductions for airlines, airports, and vendors, making it more affordable than ever to attend. Airport and airline attendees can now benefit from our new opt-in/opt-out rate, and the Early Bird vendor rate has been reduced. Plus, bring your whole team along to experience a host of features, including: 🗣 Premium conferences: 70+ industry leaders already confirmed to speak, and many more to be announced soon. 🌐 Our biggest exhibition yet: Discover the latest technologies transforming the travel experience. 🤖 Airport Terminal Robotics & Mobility Showcase: See cutting-edge robotics in action. 🚙 Vehicle Showcase: Explore innovative vehicles designed for airport and airline operations. 🏃♀️ Sprint Sessions: Engage in dynamic, fast-paced sessions on hot industry topics. ⚙️ Tech and Innovation Briefings: Get the latest insights from tech leaders and innovators. 🍸 Unique social & networking programme: Network with 150+ organisations already registered with many more to join in the coming weeks. Book your ticket today to secure full access to the show at these special rates! >> https://lnkd.in/d9MkzMn
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📢 Exciting news! The agendas for #FTEGlobal 2024 are now live! Join us in LA this October for unparalleled insights from industry leaders. Speaker highlights include: • Ben Smith, CEO, Air France-KLM • David Decker, President of Content Sales, Warner Bros. Discovery • Simon Gandy, Executive Vice President & Chief Operating Officer, The New Terminal One at JFK • Christina Cassotis, CEO, Pittsburgh International Airport • Mukesh (Mookie) Patel, C.M., CEO, San José Mineta International Airport (SJC) • Paul Puopolo, Executive Vice President of Innovation, Dallas Fort Worth International Airport (DFW) • Martha T., Innovation & Experience Director, Charlotte Douglas International Airport • Thomas Hoff Andersson, Managing Director & Chief Operating Officer, BER - Berlin Brandenburg Airport • Natalie Bowman, Managing Director, Product & Digital Experience, Alaska Airlines • Ian Law, Chief Digital Transformation Officer, Los Angeles World Airports • Stephen Snyder, Managing Director, Operations & Partnerships, JetBlue Ventures • Melissa Conley, Executive Director of Capability Management and Innovation, Transportation Security Administration (TSA) • Kurtulus Ozturk, Director of Technology, Operational & Enterprise Solutions, Pegasus Airlines • Patricia Cogswell, Partner, Guidehouse • J. Matt Gilkeson, Director, Innovation Task Force, Transportation Security Administration (TSA) • Anton Vidgen, Vice President Guest Experience, Riyadh Air | طيران الرياض • William Rumsey, Head of Product – Airport & Customer Ops, British Airways • Lisa Sullivan, Executive Vice President – Travel and Transport, IDEMIA • Jason Fogelman, Senior Director of Airport Innovation, Standards & Training, Spirit Airlines • Kristin Olsen, Director of Product Management, Travel Experience Guest Digital Technology, Alaska Airlines ... & many more discussing digital transformation, sustainability, and innovative customer experience strategies. Click here to view our Premium Conference – Track 1 agenda >> https://lnkd.in/dYnkWYgP Click here to view our Premium Conference – Track 2 agenda >> https://lnkd.in/dvTdJc6r ⏰ Don’t miss out on early bird rates – book your ticket today to secure full access to the show at these special rates! Register here >> https://lnkd.in/d9MkzMn
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Vancouver Airport Authority will be joining us at the Future Travel Experience APEX Asia EXPO in Singapore, 19-20 November. Make sure you don’t miss out on the most exciting show we have ever staged and the best possible networking to identify new business opportunities. Register now – free passes available >> https://lnkd.in/eSJr8fk #FTEAPEXAsia
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Port of Seattle will be joining us at the Future Travel Experience Global in Los Angeles, 28-30 October. Don't miss the chance to meet with them. Early bird pricing expires next week on August 1, so we strongly recommend you book today to secure the reduce rates: https://lnkd.in/d9MkzMn #FTEGlobal
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Virgin Australia will be joining us at the Future Travel Experience APEX Asia EXPO in Singapore, 19-20 November. Register now – free passes available >> https://lnkd.in/eSJr8fk The agendas for both the Premium Conference and Expo Stage will be packed with unique, inspirational content under the overarching theme of “Innovate to Grow”. Visit the FTE APEX Asia Expo website >> https://lnkd.in/evecdXu #FTEAPEXAsia
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American Airlines will be joining us at the Future Travel Experience Global in Los Angeles, 28-30 October. Will you be there? From true end-to-end customer experience inspiration under one roof through to enhanced thought leadership and education, and much more, it will be an event unlike any other you have attended before. Register today: https://lnkd.in/d9MkzMn #FTEGlobal
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We are delighted to announce that Swanson Rink has joined the FTE Baggage Innovation Working Group (BIWG) as a new Airport Lab Network Partner. The FTE BIWG is the industry forum where the future of baggage handling will be defined. It brings together the most innovative and progressive baggage supply chain companies, airlines, and airports, in an informal, welcoming environment with invaluable networking opportunities for knowledge-sharing and business development. There are already 100+ active members. Interested in joining the FTE BIWG? Contact us to learn more >> https://lnkd.in/epW34tTq View the full FTE BIWG schedule for 2024 >> https://lnkd.in/eKhQzA8e Kisa Hanlon #fteBIWG #baggage #baggagetransformation #baggageinnovation
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Branchspace - digital reinvented was a Silver Sponsor and exhibitor at the co-located FTE EMEA and FTE Ancillary & Retailing 2024 events in Dublin. In this video interview, Branchspace CEO Ursula Silling and Head of Consulting Radu Iliescu share their perspectives on a wide range of topics, including key retailing trends and how airlines are adapting to them, how dynamic engagement enhances personalisation and contributes to increased revenue, the role that monitoring and analytics play in a modern retailing environment, the process of continuous user experience optimisation, and much more. Branchspace is also a Silver Sponsor and exhibitor at FTE APEX Asia Expo, taking place in Singapore on 19-20 November 2024. Watch the full video >> https://lnkd.in/ewZXQchF Renata Buranello #FTEEMEA #FTEAncillaryRetailing
Branchspace on key retailing trends, dynamic engagement to enhance personalisation, and continuous user experience optimisation
futuretravelexperience.com
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Southwest Airlines – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – and Archer Aviation have signed a Memorandum of Understanding (MoU) to develop operational plans for electric air taxi networks utilising eVTOL aircraft at California airports where the airline operates. Paul Cullen, Vice President Real Estate, Southwest Airlines: “Southwest is eager to explore the convenience Archer’s air taxis could provide customers flying Southwest at airports in busy urban areas.” Nikhil Goel, Chief Commercial Officer, Archer: “By putting together Southwest’s impressive network of airports in California and their frequent intrastate flights with our planned network, Southwest customers could someday complete door-to-door trips like Santa Monica to Napa in less than three hours.” Read the full story >> https://lnkd.in/exFh4ejn #airlines #aviation #AdvancedAirMobility #UrbanAirMobility #customerexperience #passengerexperience
Southwest signs MoU with Archer Aviation to develop operational concepts for air taxi network
futuretravelexperience.com