Ofwat's PR24 draft determinations call for a significant improvement in water company customer service, benchmarked against the financial services and retail sectors. Collections will be a testing ground for success. We highlight four areas where utilising real-time collections software can help you meet the challenges: 1️⃣ predicting and supporting customers at risk of debt. 2️⃣ streamlining affordability processes. 3️⃣ adapting and testing communications. 4️⃣ ensuring timely, personalised assistance. Learn more about preparing for C-Mex commitments in PR24: https://hubs.la/Q02HMLJ40 #PR24 #water #customerexperience #debtmanagement #realtime #CMex
About us
We specialise in software that improves and automates debt management and collection. We provide our clients with all the tools and data they need, in real time. This helps them to mitigate financial, regulatory and reputational risk. Our clients can create the best debt resolution for each of their customers. This helps them to collect more, faster.
- Website
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https://www.flexys.com
External link for Flexys
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Bristol
- Type
- Privately Held
- Founded
- 2016
- Specialties
- Debt Management Solutions, Collections Software, Debt Management Consultancy, Affordability, PSD2, Vulnerability, SaaS, Intelligent Debt Resolution, AI, Open Banking, Digital, Digital Self Service, CNR, Receivables Management, Debt Collection, Debt Management, I&E, hardship evaluation, cloud-native, automation, configurable, contact centre, and champion/challenger
Products
![Click here to view Control+]()
Control+
Debt Collection Software
Control+ is our end-to-end, digital-first debt management, collection and recovery platform, managed for you in the cloud; fully robust, compliant and scalable with the flexibility to easily and quickly adapt to regulatory, economic or environmental change. Control+ draws on multiple data sources to inform and drive the most responsive and appropriate engagements at every stage of the collections process. By connecting with open APIs, the platform provides a wealth of valuable data to help business and operational users to progress their objectives, target their efforts effectively and achieve maximum performance and value for money. The free flow of information enables organisations to operate an always-on, anywhere, any channel service that reduces wasted effort caused by outdated information and slow system updates.
Locations
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Primary
Get directions
Future Space
Filton Road
Bristol, BS34 8RB, GB
Employees at Flexys
Updates
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🎙️ Our CEO James Hill was a guest on the Get Started podcast at Money20/20 🚀 Hot topics discussed with Kimberley Waldron (Fintech PR): ✨ Startup leadership: It's all about trust and alignment 📈 Scaling fintech: Buckle up for a wild ride! 👀 Future of finance: Get ready for hyper-personalisation Tune in for the full scoop! 🎧 https://hubs.la/Q02GlWpW0 Get Started Media #Fintech #StartupLife #FutureOfBanking
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🎧 Our CEO, James Hill, joined Chris Warburton for a chat about... ⚡️Real-time collections and debt management 🎯How organisations can extract value from new technology 🔮Predictions for what the collections technology of the future may look like Are fear of change and legacy systems blocking efficiency and better service for customers? https://lnkd.in/ejzXBvti #debtmanagement #collectionstechnology #cloudecosystem
Buzzwords or Real Solutions: What really matters
https://www.ro-ar.com
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Together, Flexys and Tuum are solving the legacy issues that hamper efficiency and deliver poor customer experiences. Find out more about our brand new partner, their core banking platform and our joint mission to help businesses innovate at will in episode 10 of Flexys Meets... ⬆️ Unified cloud ecosystem replacing legacy systems. ⬆️ Customer-centric approach using real-time data. ⬆️ Enhanced efficiency through automation of manual processes. Listen now: https://hubs.la/Q02FqzWk0 #corebanking #cloudecosystem #debtmanagement
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How can collections technology help you deliver fair and consistent outcomes for vulnerable customers? 🎯 Real-time information that reduces repetition and errors. 💬 A consistent, frictionless experience across every channel. 🔑 A single audit trail to monitor actions and outcomes. 🔍 Multiple tools to help you identify potential vulnerability. To find out more, read our guide on how Flexys can help you support all your customers, including those in vulnerable circumstances. https://lnkd.in/dpMCU62 #VulnerabilityWeekUK2024 #techforgood #toolsforthejob #compliantoutcomes
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We're delighted to announce that Flexys and Tuum, an innovative core banking provider, are joining forces. By integrating our powerful platforms, this partnership allows banks to modernise debt collection with a real-time, customer-friendly approach. Our CEO, James Hill, said, "We're thrilled to team up with Tuum and help banks break out of the legacy debt management rut. With our integrated platforms, lenders can ditch inefficient processes in favour of frictionless digital experiences that genuinely support customers when they need it most." Read the full release here: https://lnkd.in/eGM_Qhsh #corebanking #debtmanagement #realtime
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We’re proud to announce that Flexys has joined the Rise Growth Academy, a 10-week digital first programme that helps founders develop a high-growth mindset through access to the network, expertise and tools to lead their business into a future of sustainable growth. We’ll have access to a range of modules, insights from experts, a wealth of exclusive content, and a community of high-growth fintechs with whom we can share challenges whilst supporting each other. Learn more here: https://hubs.la/Q02C-cCm0 #HomeofFinTech Rise, created by Barclays
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Chief Revenue Officer at Flexys - Planning and executing go-to-market strategies to break into new markets and achieve sustainable growth.
Thanks for a great event this week Credit Strategy. #creditweek It was fun to be up presenting an award with Matt Lucas 😂
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🥪 Lunchtime listen: In collections, the last place you want friction is when the customer hits the Pay Now button. James Hill chats to Grant Evans of Acquired.com about the often overlooked details of the digital collection user journey. ✔️ Reducing friction to minimise drop out ✔️The benefits of offering multiple payment methods ✔️The adoption of open banking for debt collection https://hubs.la/Q02CMyYM0 Beyond Now Podcast, recorded live at Money 20/20 EU to launch the exciting partnership between Flexys and Acquired.com
Acquired.com | Unify and Optimise Your Payment Solutions
app.getcontrast.io
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It's somewhat quiet on the morning after the night before at #CreditWeek 🥂 🏆 Congratulations to all the winners at last night's Credit Awards and to the Credit Strategy events team for a sparkling evening. 💫 It's an ideal time to grab a strong coffee, visit our stand and take a tour of real-time debt management. #realtime #collectmore #quietzone
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