Direct Line Group

Today, our CEO, Adam Winslow hosted Direct Line Group’s Capital Markets Day, sharing the Group’s strategic vision. Adam commented, “Today, we have set out our strategy and objective to position DLG as the customers’ insurer of choice.   “Since joining DLG just over four months ago I have rigorously reviewed our business, and listened carefully to investors, customers, and employees. This work has deepened my belief in our strong foundations and excellent potential.   “Putting our strongest brand, Direct Line, on price comparison websites, where 90% of consumers shop, means we will be shaking up the motor insurance market once again.   “However, DLG is about more than just Motor, and we have ambitious plans to grow in Home, Rescue and Commercial Direct.   “Our refreshed strategy will be delivered by our new executive team, who have significant expertise in our core markets.   “The strategy and targets set out today signal our ambition and intention to grow our business and deliver strong returns for our shareholders.”   To learn more about our plans, please watch an interview with BBC broadcaster, Justin Webb speaking to Adam Winslow:  https://lnkd.in/grkuMgaQ Read more about our strategy: https://lnkd.in/gTagT2qT

“I wanted to join Green Flag because I was impressed by their breakdowns and customer service ethos.” That’s what one of our newest recruits, Peter, had to say when we asked him why he came to us after almost two decades with another breakdown provider. Peter adds, “Since joining I’ve been given a thorough induction, training, and a clear understanding of our vision and objectives. The team here are friendly, and they put customers and employees first. My initial impressions are really positive, and I’m excited for what comes next”. It’s great to have you on board, Peter! Interested in joining our Green Flag Roadside Technician team, find our latest roles here https://lnkd.in/gH2Ue4V #GreenFlag #RoadsideTechnician #BreakdownAssistance #EmployeeExperience

At DLG, we’re committed to reducing our carbon emissions by 46% by the year 2030. Our Sustainability Programme Manager, Carrie Loftus, explains how. #NetZeroWeek #Sustainability #CarbonEmissions #SustainableBusiness

Win together, Speak up, Be yourself and Own it – these are the values that drive DLG. But why are these values so important? We asked our Technology Lead, Vishal Mehta, to tell us what our values mean to him. #WeareDLG #DLGvalues #companyculture

“The main piece of advice I’d give to someone joining DLG is to say yes to as many things as you can, even if it feels a bit scary. It could take you where you want to go”. Wise words from our designer, Mark Witherspoon, who joined DLG over 20 years ago. Over the decades, Mark has worked on brands like Churchill, Direct Line, and Green Flag. He says this variety has kept him at DLG … “I’ve always been a visual designer but moved around as the business has grown and changed. In the last few years, I’ve become more involved with video and photography, which has sent me all over the country.   I’ve also worked on some designs for our head office in London, creating ways to showcase our brands and focus on our people and our customers. This was something I’d never done before, and I was very pleased with the outcome. It’s this kind of thing that makes working at DLG so exciting – even after over 20 years, I’m still learning new skills every day”.  #CareerGrowth #CompanyCulture #WeareDLG

Here at DLG, our mission is to be brilliant for customers every day. One way we achieve this is through our DLG Auto Service centres. We have 23 of them dotted around the country, helping us get customers back on the road as quickly as possible. As Customer Service Advisor, Emily Hudson, explains: “Being brilliant for our customers means making sure that their experience with us is easy, stress-free, and smooth from start to finish. Arranging to have your vehicle repaired following a road traffic accident can be stressful. Our role is to alleviate as much stress as we can and to make sure that our customers have faith in our ability to get their vehicle back to looking brand new.” #CustomerExperience #CustomerSatisfaction #CustomerCare

"It's a great place to work, and you get a fantastic onboarding experience." That’s according to DLG Learning Delivery Team Leader, Sarah, when asked to sum up what new team members can expect when they join DLG. Watch her video to find out more … #OnboardingExperience #CompanyCulture #EmployeeExperience #customerservice

Meet Craig. He was voted Mentor of the Year after he volunteered to take part in the Envision Mentoring programme with DLG. Craig Hamill (FLPI, MCIPD)explains, “Envision is a structured volunteering programme where teams of young people are partnered with mentors who support them in designing, developing, and delivering an in-school youth social action project that will make positive change. The mentors work alongside the young people on their social action projects and support them in gaining new perspectives on their lives and career prospects.” Want to work for a company that likes to give something back to the community? Come and join us!https://lnkd.in/dwvydvu #WeareDLG #Mentorship #Volunteering #YouthEmpowerment #DLGCommunity

At DLG, we’re committed to getting closer to our customers, even when that involves stepping out of our comfort zones! HR Delivery Lead Jo Smith recently spent some time with our Home Claims team, listening to real calls, meeting customers, and even helping to assess the damage to this door! Jo said, “Working in HR, it can be easy to feel removed from our customers – so this has been an eye-opening experience for me. It’s also reminded me that much of the activity we carry out in HR is much closer to the customer than you’d think. For example, the learning experiences we provide to our customer-facing colleagues have a direct impact on the customer experience”. Want to work for a company that takes in the full picture? Come and join us. https://ow.ly/1lh650SkSFw #CustomerExperience #ContinuousImprovement #CustomerSupport #Insurance #customer

How does your organisation strive to create a culture that drives positive change in areas that matter to your people? Our Chief People Officer, Vicky Wallis recently sat down with Cecilia Crossley, host of the ‘How HR Leaders Change the World’ podcast, to discuss Direct Line Group’s work around social mobility and what HR leaders can do to destigmatise conversations around sensitive topics. To find out more, listen here: 🍏 Apple: https://lnkd.in/df8Y6bW  🎧 Spotify: https://lnkd.in/ePfje8RF  🐠 Amazon: https://lnkd.in/eAxW5s96