Ciptex

At Ciptex, we believe in Human-Centered Design (HCD), ensuring Ciptex AI technology enhances rather than replaces customer-to-agent interactions. Ciptex is leading the way in building trust through ethical AI solutions for better customer experience, book a meeting with one of our AI experts today to learn more.  https://lnkd.in/e2csXJ5s

If you are wondering how to set your call centre agents free to achieve more sales, provide better answers, and create more loyalty, then our AI-driven solutions can help. We tested the top 100 Housing Associations using our Friction Gauge and found that only 2% excel in key performance areas such as Omnichannel Platforms, AI IVR systems, and Queue Times. Operational friction—from complex workflows, legacy systems, and lengthy wait times—detracts from tenant satisfaction. Enhance your contact centre's efficiency and elevate tenant experiences with AI-driven enhancements. Discover how to optimise your service delivery today with the friction-free calculator. Calculate your organisation's Friction Score - https://lnkd.in/ecmZrpkM

The customer experience is more important than ever. Ensuring a consistent customer experience across all channels is crucial, especially in today's landscape. Research among top-performing contact centres reveals that one of their major pain points lies in Omnichannel Platforms. Despite 71% of consumers desiring consistency across channels, only 29% report receiving it. Test your contact centre omnichannel score using the Friction Free Calculator. https://lnkd.in/ecmZrpkM

Download the 4 objections every AI project needs to overcome below to discover how implementing AI in your contact centre can drive significant positive outcomes, including boosting customer satisfaction. With 82% of customers willing to use self-service rather than contacting an agent, learn how AI can help bridge the gap by enhancing self-service capabilities, making them more accessible, user-friendly, and effective than ever before. https://lnkd.in/eyjPpv9U

We had a delightful time attending Housing 2024 from June 25th-27th. A big thank you to everyone who visited us at Stand B27! At Ciptex, we share the vision that our agent-assisted AI and contact centre solutions, powered by Twilio can help housing providers deliver seamless, multi-channel communication and efficient data management.

See You at Housing 2024! Visit Stand B27 Customers expect a smooth, hassle-free experience with your organisation. Long queues, waiting on hold, and incomplete information can create friction. What We Offer: Frictionless customer engagement Agent-assisted AI creates a fast, accurate and valued service Improved tenant communication for Housing Associations Date: 25th-27th June 2024  Location: Stand B27, Housing 2024 Visit our stand to learn how agent-assisted AI can transform your tenant communication experience. See you there! Book here: https://lnkd.in/esEsW9Xh

Housing 2024 - visit us at Stand B27! Your customers expect a seamless, friction-free experience when connecting with your organisation. Long queues, being put on hold, and incomplete answers create unnecessary friction. We work with clients like Aster Group UK and Shelter to eliminate these issues using Twilio and Ciptex AI.  Date: 25th-27th June 2024   Location: Stand B27, Housing 2024 Book Now - https://lnkd.in/esEsW9Xh Meet the Ciptex Team and see our dedicated AI software in action. Let’s transform tenant communication together!

Housing 2024 - visit us at Stand B27! Your customers expect a seamless, friction-free experience when connecting with your organisation. Long queues, being put on hold, and incomplete answers create unnecessary friction. We work with clients like Aster Group UK and Shelter to eliminate these issues using Twilio and Ciptex AI.  Date: 25th-27th June 2024   Location: Stand B27, Housing 2024 Book Now - https://lnkd.in/esEsW9Xh Meet the Ciptex Team and see our dedicated AI software in action. Let’s transform tenant communication together!

Unlocking Financial Freedom: The Revolutionary Impact of AI in Supporting Debt Advice Through Video Advice Kiosks in Prisons Join us for a groundbreaking webinar on the transformative power of AI in financial advice for inmates! Discover how Debt Free Advice's innovative Video Advice Kiosks, featuring ethical AI, are changing the way crucial debt and financial support is delivered in prisons. 🗓️ Date: Tuesday 25th June 🕒 Time: 11:00-11:45 Webinar Highlights: - Revolutionary AI technology in prison financial advice - Enhancing the delivery of FCA-regulated information - Making financial rehabilitation accessible and effective Speakers: Matt Dronfield: Managing Director of Debt Free Advice, with over 15 years of experience in not-for-profit, dedicated to transformative change and growth. Jolyon Parsons: Communications technology expert focusing on the safe, practical use of AI in both for-profit and non-profit sectors. Take advantage of this chance to explore how AI revolutionises financial advice in prisons and drives meaningful change. Secure your spot now! Register below.