Cambridge Service Alliance

📢 COURSE AVAILABLE: Data-Driven Design for Customer Experience (CX) (With University of Cambridge Online) Duration: 8 Weeks (7th October - 2nd December) Commitment: 6-8 hours per week Price: £2,200 Study Mode: Tutor Guided Cert of Achivement: Evidence your learning with a Certificate of Achievement from the University of Cambridge on successful completion. ENROL DEADLINE: 30 September 2024 Course overview: Customer experience (CX) has evolved exponentially over the last decade as we enter a new era of the experience economy and these changes aren’t expected to slow. To keep pace with rapid developments and new opportunities, organisations must develop a comprehensive framework that connects digital, physical and social channels to offer a seamless omnichannel customer experience. This course will equip you with various step-by-step practical frameworks and methods to develop new customer experiences for your organisation as well as give you the ability to implement them consistently across all channels. You will explore different technologies and industry examples, such as the use of AI and digital twin services, and learn how your organisation can go beyond traditional tools by embracing new thinking around customer interactions (including human-human, human-digital and human-ecosystem) to create highly personalised, consistent and integrated experiences. You will also learn how to use data from different systems and service encounters to your advantage and develop new business models using data as a critical resource to drive new revenue streams. Find out more and book here: https://lnkd.in/enbGmtt6

📢 COURSE AVAILABLE: Data-Driven Design for Customer Experience (CX) (With University of Cambridge Online) Duration: 8 Weeks (7th October - 2nd December) Commitment: 6-8 hours per week Price: £2,200 Study Mode: Tutor Guided Cert of Achivement: Evidence your learning with a Certificate of Achievement from the University of Cambridge on successful completion. ENROL DEADLINE: 30 September 2024 Course overview: Customer experience (CX) has evolved exponentially over the last decade as we enter a new era of the experience economy and these changes aren’t expected to slow. To keep pace with rapid developments and new opportunities, organisations must develop a comprehensive framework that connects digital, physical and social channels to offer a seamless omnichannel customer experience. This course will equip you with various step-by-step practical frameworks and methods to develop new customer experiences for your organisation as well as give you the ability to implement them consistently across all channels. You will explore different technologies and industry examples, such as the use of AI and digital twin services, and learn how your organisation can go beyond traditional tools by embracing new thinking around customer interactions (including human-human, human-digital and human-ecosystem) to create highly personalised, consistent and integrated experiences. You will also learn how to use data from different systems and service encounters to your advantage and develop new business models using data as a critical resource to drive new revenue streams. Find out more and book here: https://lnkd.in/enbGmtt6

Mohamed has recently visted the University of Queensland and was invited to speak at the UQ Business School.

Final Call to enrol to the ' Data-Driven Design for Customer Experience (CX) course - bookings close on TOMORROW (10th July)

📢 COURSE AVAILABLE: Data-Driven Design for Customer Experience (CX) (With University of Cambridge Online) Duration: 8 Weeks (15th July - 9th September) Commitment: 6-8 hours per week Price: £2,200 Study Mode: Tutor Guided Cert of Achivement: Evidence your learning with a Certificate of Achievement from the University of Cambridge on successful completion. Course overview: Customer experience (CX) has evolved exponentially over the last decade as we enter a new era of the experience economy and these changes aren’t expected to slow. To keep pace with rapid developments and new opportunities, organisations must develop a comprehensive framework that connects digital, physical and social channels to offer a seamless omnichannel customer experience. This course will equip you with various step-by-step practical frameworks and methods to develop new customer experiences for your organisation as well as give you the ability to implement them consistently across all channels. You will explore different technologies and industry examples, such as the use of AI and digital twin services, and learn how your organisation can go beyond traditional tools by embracing new thinking around customer interactions (including human-human, human-digital and human-ecosystem) to create highly personalised, consistent and integrated experiences. You will also learn how to use data from different systems and service encounters to your advantage and develop new business models using data as a critical resource to drive new revenue streams. Find out more and book here: https://lnkd.in/ebQjUuF6

🗣 DEADLINE LOOMING: If you are insterested in attending our 'Shaping the Future of Service Management' Forum please register your interest and submit an abstract by Monday 1st July 2024 This forum is aimed at PhD Students, Postdocs AND Early Career Researchers Find more information and to register interest please go here: https://lnkd.in/dFDsEs8C

Last Chance to register for our 'Future of Digital Service Transformation' Webinar taking place from 10am TOMORROW!! Register Here: https://lnkd.in/eVRVuZYD

⏳ Not long left to go to get registered to our 'The Future of Digital Service Transformation' webinar being held on Monday 24th June from 10am We and our speakers would love to see you there! Register here: https://lnkd.in/eGsZkZ27

✳ There is still time to register your interest and submit an abstract to attend the 'Shaping the Future of Service Management' Forum that we are hosting here in Cambridge, UK on both 23rd and 24th September. ✳ This is aimed at PhD Students, Postdocs AND Early Career Researchers The deadline for abstracts is NOW 1st July 2024 Find more information and to register interest please go here: https://lnkd.in/dFDsEs8C

📢 NEW Speakers have been confirmed to speak at the CSA webinar 'The Future of Digital Service Transformation' taking place from 10am on Monday 24th June . 📢 Our speakers will be: Akhilesh Kumar Srivastava; Alex Butean, James Tu, PhD 屠震博士; Lars Witell; Chandana Ratnayake; Louisa Yee Sum Lee Please book your place here: https://lnkd.in/d2gQ6jqa More Information can be found here: https://lnkd.in/g89mGax8