Arum

Our experts built a bespoke performance dashboard for a UK credit management organisation, improving their group revenues by 9%, increasing efficiency, and reducing operation risk. 📈 💬 Their Group Chief Executive said, “The dashboard provides me with a dynamic and detailed knowledge of the operation. It is powerful, galvanising and important to the strategy of our business going forward.” Read the full case study here - https://lnkd.in/eVg4rh9h

We have partnered with the Building Societies Association to offer online collections and recoveries training to BSA members and other financial institutions who provide mortgage products. We've had great feedback from the second cohort! 👍 The 3-day course covers a range of topics such as the customer lifecycle, identifying vulnerability, and assessing affordability, ensuring frontline agents are equipped to offer fair customer treatment and good outcomes. The next course starts in September. Learn more and book your place here 👉 https://lnkd.in/gd9yqaEU #training

We’ve been supporting clients across the globe for over 25 years. Each new client, region and milestone has been a testament to the hard work and dedication of our expert team. We would like to recognise the following colleagues for their dedication and congratulate them on their new roles! 🎉 Ella Grice - Head of People and Operations Forid Meah – Head of Advisory Services Darren Furlong – Principal Consultant Hasib Ahmed – Principal Consultant Jia Haider – Senior Analyst Matt W. - Lead Consultant

Depending on the needs of a client, our experts can offer additional in-house resource in an operational or technical role, helping to progress a project. They are able to assist with all stages of the collections system development lifecycle including: 🔸 Capturing and developing requirements 🔸 Developing and deploying strategies and systems 🔸 Data mapping and design 🔸 Running various testing cycles 🔸 Project management and more Learn more on our website - https://lnkd.in/eC-iZMkr #interimresource

What can we learn from AI implementations outside collections? 💡 In this article, Principal Consultant, Nick Walsh looks at recent real world examples, giving insight into the benefits of AI, as well as the need for accuracy in its implementation and use. Scroll through below 👇 ⏩ Or head over to our website to read the full article 🖱 https://lnkd.in/ePAkXrdK #ai #chatbot #customerexperience

As the Consumer Duty implementation deadline for closed products or services nears, the Financial Conduct Authority have issued a letter with guidance around priority areas and a promise to prioritise serious breaches. In this article Nick Walsh, Principal Consultant gives insight into the areas within this guidance that pertain to closed products, such as annual board reporting and identifying disengaged customers. Read the full article on our website 👉 https://lnkd.in/ekNJimGe #consumerduty #closedproducts

Ready to unlock the full potential of Debt Manager? 🚀 With over two decades of experience with the collections system, Arum can help you implement, upgrade and optimise Debt Manager to enable you to achieve better debt outcomes. We’ll do this by 🔸 Undertaking a comprehensive assessment of your system 🔸 Benchmarking vs best practice 🔸 Helping you leverage the latest capabilities 🔸 Provide you with customised recommendations 🔸 Accelerate design & delivery by augmenting your team Arum are independent practitioners, you can be sure that we are dedicated to prioritising your interests and achieving the best possible outcomes for you and your customers. To discover how we can help you, visit our website 👇 https://lnkd.in/ei4PnVM5 #collectionstechnology 

We are delighted to announce that The Digital DRA has successfully achieved Arum Approved status! 🎉👏 This service has passed the required assessment criteria after a comprehensive review by our independent experts and is deemed capable to meet current market needs and standards as set by Arum.  If you’re a Collections and Recoveries servicer and would like to put your service through the Arum Approved process please contact Matt Riddall, Senior Director at Arum. #collections #recoveries #fintech

We are delighted to announce that the EXUS Financial Suite (EFS) by EXUS has successfully achieved Arum Approved status! 🎉👏 This system has again passed the required assessment criteria after a comprehensive review by our independent experts and is deemed capable to meet current market needs and standards as set by Arum. If you are a collections and recoveries vendor and would like to put your system through the Arum Approved process, please contact our Technology Lead Matt Washington ACICM. #collections #recoveries #fintech

We are continuously talking to our clients about their experience working with us so we can improve the service and support we offer! It's great to receive feedback like this that reflects the service we strive to offer every client we partner with! ⭐  Want to learn about some of the great clients we have worked with? Read our client case studies 👉 https://lnkd.in/eSzwniqj