Ordering Guidelines
Placing Orders
We request that all orders are placed through Catertrax (trent-cgc.catertrax.com), our online ordering system, 3 business days prior to your delivery date and time. Specialty items may require additional notice; please give us a call to discuss. Every effort will be made to accommodate any orders placed after the deadline but are not guaranteed to be fulfilled. For orders over 100 people please provide a minimum 5 business days' notice.
Our Delivery Commitment
Every effort is made to exceed our clients� expectations. Your order will be delivered as close to the time requested, however, should we need to adjust this time due to unforeseen circumstances a representative will call to let you know in a timely manner.
Delivery Minimums
We are currently requesting a 12-person minimum on any order, or a minimum spend of
$150 prior to delivery and applicable taxes.
Cancelling Orders
Although cancellations must be received in a timely manner; we understand that things
happen and sometimes are out of your control. A minimum of 72 hours� notice must be
given to avoid an associated charge. If your cancellation is less than 72 hours from your
event time, please be advised of a 25% charge.
Pricing Guidelines
All items are priced per person, except where indicated, and are based on a minimum of
12 orders per menu item. Multiple options and/or flavours can be chosen only where
indicated. Made without Gluten, Vegetarian and/or Vegan options are provided upon
request. If your order does not meet the minimum, you will be charged the difference
between your order and the minimum of $150.
Linen
In an effort to be sustainable, linen is not included with standard catering, however it is
available for a fee if you would like to add it to your order.