Assistant Retail Manager

It's inspiring the team to deliver an exceptional and unforgettable customer experience.

It’s the collaboration and the community spirit. And it’s playing a part in helping thousands enjoy magnificent buildings and beautiful art. This is what makes working for Royal Collection Trust so different.

Through permanent and seasonal shops, as well as a growing E-Commerce platform, Royal Collection Trust's retail operations generate revenue that is directly invested into the care and conservation of the Royal Collection.

Helping to lead the front-line team, you'll make sure they are ready to meet the day's demands, offering an outstanding service to every customer who comes through the door.

Key Responsibilities:

• Lead and motivate the Retail Assistant team to drive sales and exceed performance targets across all retail locations consistently.
• Support the delivery of a customer first approach and ensure appropriate service standards are provided across all shopfloors.
• Working alongside the Deputy Retail Manager, to manage staffing levels, rotas and duties, recruitment, training, and the ongoing performance development of the Retail Assistants.
• As a point of escalation for the team, resolve issues and queries and provide relevant advice and guidance where appropriate.
• Oversee aspects of operational management on the shop floor including stock control, visual presentation standards, compliance with legal requirements, as well as health, safety, and security procedures.
• Act as the Retail Duty Manager on rotation and deputise for the Deputy Retail Manager when required.

Essential Criteria:

• You may have previous supervisory or management experience, but it’s your ability to motivate, support and train a diverse team in a busy fast-paced environment that we’re really interested in.
• With experience of working in a retail environment, you’ll have a track record of maximizing sales through exceptional customer service.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with customers, colleagues as well as internal and external stakeholders.
• Flexible and reliable, you can think on your feet, work effectively under pressure and to set deadlines.
• Digitally literate you can quickly understand and use various retail systems and software packages, including till operating systems.

Benefits  

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

• Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
• Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is the complimentary lunch on-site to keep you fuelled throughout the day.
• We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
• Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
• Find out more about the full range of benefits available to our employees here.