Frequently Asked Questions

How do I change my payment information? 

In order to change your payment method, you will have to add a new card. To do that, follow these steps:

1. Click on “My Account” in the top-right corner of the homepage. 
2. Click on the “Wallet” tab.
3. Remove whatever card is no longer in use.
4. Click on the green “Add Payment Method” button to the right. Click on the box that says “Card” that appears below.
5. Fill out all of the relevant information, including card number, expiration date, security code, country, and zip code. 
6. IMPORTANT: Ensure you have selected the box that reads, “Apply this payment method to all active subscriptions.” If that box is not checked, your new card will not apply to any active subscriptions. 
7. Click “Save.” 
8. Go back to the “Wallet” tab and make sure your new card is set as the default card for all charges.

How do I log in to the new website?

1. Navigate to: www.thedispatch.com.
2. Click the “Log In” button in the top-right corner.
3. Enter the email address associated with your paid account.
4. Look for an email in your inbox with a link to log in to the website. You should be able to log in by clicking the button that says “click here,” or by copying and pasting the full URL into your browser.

If you’d like to set up a password-based login, please see the instructions below.

How do I enable password login? 

1. Once you are logged in, you can set up a password by clicking the “My Account” button located in the top-right corner of the webpage.
2. Click on the “Profile” tab all the way to the right of the account module. (You may have to scroll to the right to locate it.)
3. Click the button that reads, “Click here to set a password.”

If that does not work, please email members@thedispatch.com with the subject line “Password Reset Request” and we will get back to you as soon as we can.

I am in an endless loop of needing to sign in to the website, what should I do?

If you are having trouble staying signed in to the website, please send an email to members@thedispatch.com with the subject line “Issues Staying Signed In.” Someone on our team will send you an email to reset your password, which should resolve the issue. 

How do I make sure The Dispatch emails come to my inbox?

If you aren’t receiving the email newsletters you expect, please look for an email from hello@thedispatch.com in your SPAM or JUNK folders.

If you find an email from us in your SPAM folder, please follow the steps below:

Gmail users: Move us to your primary inbox.

• On your phone? Tap the three dots in the top-right corner of the email and click “Report not spam.”
• On your desktop? Look for the “Not Spam” button at the top of the email, below the search bar.

Apple mail users: Tap on our email address or icon at the top of this email (next to “From:” on mobile) and click “Add to VIPs.”

If you use a different email provider: Follow these instructions

If you continue to run into trouble getting the newsletters you’ve signed up for, please e-mail members@thedispatch.com with the subject line “Issues with Getting Desired Newsletters” and we will help you from there.

How do I manage my email newsletter preferences?

1. First, you must be logged into the website.
2. Click “NEWSLETTERS” at the top of the homepage.
3. Once on our Newsletter Page, you can manage your subscriptions to all The Dispatch newsletters.
4. If a given newsletter features a green checkmark and the word “Subscribed” below it, you are subscribed to that newsletter. 
5. If a given newsletter features a red plus and the word “Subscribe” below it, you are not subscribed to that newsletter.

How do I change my username?

1. Once you are logged in, click the “My Account” button in the top-right corner of the home page.
2. Click on the “Profile” tab all the way to the right of the account module. (You may have to scroll to the right to locate it.)
3. Change your “Display Name” to your preferred username for the website. This is the name your fellow members will see when you comment on articles and podcasts.

Will The Dispatch be launching an app?

We hope to begin the process of developing an app in the near future but are currently focused on building out our new website.

How can I filter my emails if they all come from the same address?

Newsletters will all come from a different “sender name,” and most email clients will allow you to filter by that “sender name” rather than the sender email address. The G-File, for example, is mailed from hello@thedispatch.com but the “sender name” on the email is Jonah Goldberg.

Will there be audio versions of the articles?

Spoken-word audio is something we are actively exploring. If you’re interested in providing feedback about this feature, please take this short survey.

How do I cancel my membership?

To cancel your Dispatch membership, you can simply turn off “auto-renew” in your account settings. To do that, click the “My Account” button in the top-right corner of the webpage. Then, you have two options: toggle the “Auto-Renew” tab to off (it will appear grey rather than green) OR click the word “Manage” and then “Cancel Subscription” in the dropdown menu.