You can get interactive messages with rich media, like photos and videos, from businesses. For example, an airline could send you a message with your boarding pass.
Have interactive conversations with businesses
To have an interactive conversation with a business, you need to turn on RCS chats.
If your phone and carrier can use RCS, the option will show in your advanced settings.
Tip: Availability varies, and carrier charges may apply. Contact your carrier for details.
- Open Google Messages .
- Tap your profile photo or icon Google Messages settings.
- Tap RCS chats Turn on RCS chats.
- Tip: If you can't find "RCS chats," tap Chat features.
If you don't find this option, it may not be available for your phone or carrier.
If a business is unavailable for a conversation, it may be because:
- You don’t have Google Messages. From Google Play, download the app.
- If RCS chats isn't turned on, turn on RCS chats.
- The business or service you're trying to interact with isn't supported in the country or region you're in or by your carrier at this time.
Learn about verified businesses
When a business uses RCS chats, Google or other third party providers can verify the business' identity. If the business is verified, it will say "verified" or have a verified badge .
When you message with the business, they'll receive a read receipt for each of their messages that you read. Learn more about how to turn off read receipts.
Get more info about a business
To get a business' information, tap the business’ name Information.
To review the business' privacy policy and terms of service
- Tap Info & Options Options.
- Select an option:
- View Privacy Policy
- View Terms of Service
Block or report business messages
If you no longer want to receive messages from a business, you can block and report.
- Open Google Messages .
- Open the conversation with the business you want to block.
- Below the conversation, tap Block & report.
- Alternatively, tap More Block & report spam.
- Select an option:
- Report as spam:To report spam or poor business behavior to Google, tap the checkbox. This will also block the business.
- Block: Confirm that you want to block the business.
Tip: Once you block a business, the conversation you had with them is moved to the "Spam & Blocked" folder. To find business messages that you've blocked, tap More Spam & Blocked.