SendGrid Status

All Systems Operational

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 21, 2024

No incidents reported today.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Delays in Email Sending

Resolved - Our engineers have monitored the fix and confirmed the issue with delays in email sending. This issue has has been resolved. All services are now operating normally at this time.
Jul 19, 13:12 PDT

Update - Engineers have resolved the issue with emails queued up between 9:26 AM PDT and 10:24 AM PDT. We are currently monitoring system performance for any further issues. We will provide another update in one hour or sooner if more information becomes available.
Jul 19, 12:09 PDT

Update - Our engineers have implemented a fix and are currently monitoring system performance. Please note that messages sent between 9:26 AM PDT and 10:24 AM PDT may may currently be affected. The resolution of those emails being sent is still underway. However, new email sends are not impacted. We will provide another update in one hour or sooner if more information becomes available.
Jul 19, 11:45 PDT

Monitoring - Our engineers have identified the issue and are actively working on a resolution. Any new email sends are not impacted and we are closely monitoring the situation. We will provide another update in 30 minutes or sooner if new information becomes available.
Jul 19, 11:02 PDT

Identified - Our engineers have identified the issue and are actively working on a resolution. In the meantime, email delivery has been restored, and we are closely monitoring the situation. We will provide another update in 30 minutes or sooner if new information becomes available.
Jul 19, 10:34 PDT

Investigating - Starting around 9:26 am PDT on July 19th, our engineers began investigating an issue with email sending. Users may experience delays in email sends. We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 19, 10:03 PDT

Jul 18, 2024

Legacy Marketing Campaigns Displays Incorrect Information when Impersonating a Subuser

Resolved - Our engineers have monitored the fix and confirmed the issue with Legacy Marketing Campaigns when impersonating a Subuser has been resolved. All services are now operating normally at this time.
Jul 18, 14:29 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 13:52 PDT

Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 13:36 PDT

Investigating - Starting around 12:50 PM Pacific Time on July 18th, 2024, our engineers began investigating an issue with Legacy Marketing campaigns when impersonating a Subuser. Users may experience incorrect information displaying when impersonating a subuser and accessing Legacy Marketing Campaigns. This includes, but is not limited to, contact counts, campaign statistics, and other information shown within the feature. This does not impact mail send. Legacy Marketing Campaigns displays correctly when logging in directly as a subuser. We will provide another update in one hour or as soon as more information becomes available.
Jul 18, 13:27 PDT

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

Email Category Stats Maintenance: Saturday, July 13 4pm-6pm PDT

Completed - The scheduled maintenance has been completed.
Jul 13, 18:00 PDT

Verifying - Verification is currently underway for the maintenance items.
Jul 13, 17:25 PDT

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 16:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 16:00 PDT

Scheduled - In order to increase the stability and scalability of our systems, we are performing maintenance on Category Stats on July 13, from 4PM-6PM PDT. During this time, customers may experience Category Stats delays from the console and Category Stats related API endpoints. This does not impact mail send. Thank you for your patience through this maintenance.
Jul 10, 08:18 PDT

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.