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Stickied Incidents

19th July 2024

Office 365 Microsoft 365 - Services on Watch after Global Outage

Microsoft had faced a global outage overnight. Services appear to be restoring as of this morning, Friday July 19. Microsoft 365 services at OSU appear functional but are are watch. Please report any issues with Microsoft 365 to the Service Desk at beav.es/help or by calling 541-737-8787.

Past Incidents

19th July 2024

Office 365 Microsoft 365 - Services on Watch after Global Outage

Microsoft had faced a global outage overnight. Services appear to be restoring as of this morning, Friday July 19. Microsoft 365 services at OSU appear functional but are are watch. Please report any issues with Microsoft 365 to the Service Desk at beav.es/help or by calling 541-737-8787.

17th June 2024

EmpCenter EmpCenter experiencing performance issues

Around 6:15am, EmpCenter began reporting issues with their data center, which may impact OSU users.

This issue has been resolved.

6th June 2024

CORE Reporting Reporting operational issue - CORE, Jaspersoft, and GRS impacted 2024-06-06

We are aware of an issue impacting some Finance and Pay data. CORE, Jaspersoft, and GRS are affected.

These CORE reports are unable to run:

  • FIN1872 - Terminated Funds by Org
  • FIN1859 - Remaining Expense Balance by Business Center Index
  • FIN2572 - Index Validation Table
  • PAY1560 - Actual and Default Pay by Org and Index
  • PAY1562 - Actual and Default Pay Detail

Data in these systems has not been refreshed and so does not include activity from yesterday:

  • Grant Reporting System (GRS)
  • Jaspersoft

Our UIT Decision Support team is actively working to resolve this issue. We will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp

[2:14 PM PDT] Between 6:20 AM PDT and 2:14 PM PDT on Thursday, June 6, 2024, we experienced an operational issue with data and reports in CORE, Jaspersoft, and GRS.

The issue has been resolved and all Decision Support services are operating normally.

[1:40 PM PDT] We can confirm the broad recovery of CORE data and reports affected by this issue. We are continuing to work towards full recovery for GRS and Jaspersoft.

[12:39 PM PDT] We can confirm the start of recovery for data and reports affected by this issue. We are continuing to work towards full recovery.

Data jobs correcting this issue are still running. We will provide another update at the start of recovery for data and reports affected by this issue, approximately 2 hours.

Our business partners have updated Banner data, and we are now running data jobs to resolve the issue in CORE, Jaspersoft, and GRS. The data jobs will take approximately 6 hours to run, although the affected CORE reports will be available again sooner.

We have identified the cause of the reporting issue. We are working with our business partners to update Banner data and resolve this issue. We'll provide another update by 9:00 AM PDT.

3rd June 2024

EmpCenter EmpCenter experiencing service degradation

Around 7am this morning, an outage was detected by users of the EmpCenter system. There appears to be an error on the vendor’s side and a degradation of service, and we are currently working with them to resolve this issue.

29th May 2024

Business Intelligence OnBase viewer operational issue - documents unavailable in CORE/GRS document viewer 2024-05-29

The OnBase document viewer in CORE and GRS is having an operational issue and is not serving documents.

UIT team members are responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.

Between 7:34 AM PDT and 8:32 AM PDT on Wednesday, May 29, 2024 we experienced an operational issue with OnBase and the OnBase document viewer in CORE and GRS. The issues have been resolved and the services are operating normally.

The issues with OnBase and the CORE/GRS document viewer are resolved. We will continue to monitor the services for a while to make sure everything is working as expected and to ensure that the issues do not recur.

We are also aware that OnBase itself may be unavailable.
CORE Reporting Reporting operational issue - CORE, Jaspersoft, and GRS impacted 2024-05-29

On Wednesday, May 29, 2024, we became aware of an issue impacting some Finance and Pay data. CORE, Jaspersoft, and GRS are affected.

These CORE reports are unable to run:

  • FIN1872 - Terminated Funds by Org
  • FIN1859 - Remaining Expense Balance by Business Center Index
  • FIN2572 - Index Validation Table
  • PAY1560 - Actual and Default Pay by Org and Index
  • PAY1562 - Actual and Default Pay Detail

Data in these systems has not been refreshed and so does not include activity from yesterday:

  • Grant Reporting System (GRS)
  • Jaspersoft

Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp

Between 6:50 AM AM PDT and 12:40 PM PDT on Wednesday, May 29, 2024, we experienced an operational issue with data and reports in CORE, Jaspersoft, and GRS. The issue has been resolved and all Decision Support services are operating normally.

We can confirm the broad recovery of CORE data and reports affected by this issue. We are continuing to work towards full recovery for GRS and Jaspersoft.

We can confirm the start of recovery for data and reports affected by this issue. We are continuing to work towards full recovery.

Our UIT Decision Support team is still running data jobs to correct this issue. We will provide you with a further update by 11:30 AM PDT.

Data jobs correcting this issue are still running. We will provide you with a further update by 10:20 AM.

22nd May 2024

Hyland OnBase OnBase viewer operational issue - documents unavailable in CORE/GRS document viewer 2024-05-22

The OnBase document viewer in CORE and GRS is having an operational issue and is not serving documents.

We are also aware that OnBase itself may be unavailable.

UIT team members are responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.

Between 10:25 AM PDT and 12:02 PM PDT on Wednesday, May 22, 2024 we experienced an operational issue with OnBase and the OnBase document viewer in CORE and GRS. The issue has been resolved and the services are operating normally.

We believe the issue is resolved. We are still actively monitoring the service.

UIT team members are currently on a call with the vendor (Hyland).

OnBase and the OnBase document viewer in CORE and GRS are having an operational issue again.

UIT team members are responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.

Between 7:31 AM PDT and 9:41 AM PDT on Wednesday, May 22, 2024 we experienced an operational issue with OnBase and the OnBase document viewer in CORE and GRS. The issue has been resolved and the services are operating normally.

We believe the issue is resolved. We are still actively monitoring the service.

8th May 2024

Scholarship/OSUF Reimbursements and Grants Reconciliation OSUF Systems Operational Issue - Services are unavailable 2024-05-08

We are investigating an operational issue with the OSUF Systems (scholarship, direct payment, reimbursement).

The services are not available and attempts to connect to them are not likely to succeed.

Between 3:37 PM PDT on Wednesday, May 8, 2024 and 7:52 PM PDT on Wednesday, May 8, 2024 we experienced an operational issue with the OSUF systems. The issue has been resolved and the services are operating normally.

At 3:37 PM PDT on Wednesday, May 8, 2024 we became aware of an issue affecting the OSUF systems: Scholarship, Direct Payment, Reimbursement.

Our UIT team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact the Data Reference Desk at https://beav.es/datahelp.

4th May 2024

Banner Banner Maintenance Saturday May 4th from 5 am to 5 pm

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, May 4th, between 5 am and 5 pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help.

Banner maintenance is complete and systems are operational

4th April 2024

Network/Wireless Intermittent Network Issues

Starting around 12:15pm today, we started getting reports of slow internet across campus, and intermittent connectivity issues. We are currently investigating the issue with our upstream network provider.

Our upstream provider identified an issue with a circuit to Seattle. The link now appears stable and they are prepared to remediate it should issues resume. OSU's upstream connectivity should now be stable.

21st March 2024

Email Some Outlook for Mac issues reported 3/21/2024

Some Outlook for Mac users have been reporting issues connecting to email today, 3/21/2024. Users may see an error similar to "Unable to sign in" or "Unable to add account. Please check your credentials and try again." Microsoft has acknowledged the issue and is working to resolve it.

As a temporary work-around, please use Outlook on the Web at: http://exchange.oregonstate.edu

The vendor resolved this issue earlier today. If you continue to have Outlook problems, please contact the Service Desk: beav.es/help

The vendor is continuing to work to resolve this issue. We are monitoring the situation and will provide another update on Monday, 3/25.