Patient Assist provides high touch assistance via any digital channel (text | voice | chat) and delivers a 360° view of the patient record allowing contact center agents and clinicians to triage more efficiently and drive speed to care.
Optimize
your Workflows
Scheduling
Patients can get appointment details, cancel their appointments, and pop right into appointment desk in Epic™ to edit/add appointments.
Bill Payment
Billing inquiries and transactions are simplified for a seamless patient experience.
Pharmacy Refills
With preferred pharmacy details, prescription fulfillment is simplified for improved patient compliance. Agents are also able to efficiently manage and monitor medication regimens.
Nurse Triage
Nurse Triage ensures that patients receive timely and accurate assessments, facilitating quicker access to appropriate care. Advanced triage protocols and experienced healthcare professionals improve patient outcomes and satisfaction.
Order Management
Agents are given access to order details, allowing them to schedule the patient’s service.
Referral Management
Agents monitor and optimize patient referrals for comprehensive care coordination.
Who We Serve
Patients
We empower patients with self-service management solutions, enabling them to handle their healthcare workflows through preferred communication channels. Patients also receive real-time EHR-triggered notifications and experience a personalized “know me” treatment through comprehensive 360° EHR integration.
Care Teams
Our solutions send EHR-triggered omni-channel notifications to reduce no-shows and cancellations, improving provider productivity and patient care continuity. Patients can also self-manage their own workflows, saving clinicians time.
Contact Centers
Our innovative solutions offer real-time integration with EHR and CRM systems, giving agents a comprehensive dashboard view of the customer before their first conversation. This ensures a personalized “know me” experience that makes patients feel valued.
Put the Patient and
Care team at the Center
Operational Efficiencies
✦ Decrease no-shows, Cancellations & Readmissions
✦ Improve Medication Adherence
✦ Improve Revenue Cycle & Financial Operations
✦ Improve Referral Management
Patient Experience
✦ Provide proactive notifications supporting better control of care activities
✦ Proactively provide self-service options to patients
✦ Improved access and speed to care
Care Teams Experience
✦ Improve Patient Engagement and Loyalty
✦ Establish Metrics for Business Decisions
✦ Flexibility to expand to additional workflows
Foster Efficient Care Coordination
★★★★★
EHR Integration
Patient Identification/Authentication
Patient Detail Dashboard
Patient Geolocation
Patient Appointments
Patient Insurance Verification
Click to Call
Screen pop to EHR
Channel Agnostic
“62% of patients said that a representative’s knowledge or resourcefulness was key to their positive experience”
Success Story
A midwestern health system was seeking a solution to improve patient experience for their Nurse Triage service line leveraging their contact center and Epic™ EHR
Business Objective:
● Increase patient intake
● Reduce abandonment rates
● Decrease handle times
● Offer self-service options
SpinSci Solution:
Provided an integration of the health system’s contact center with Epic™ through a patient detail dashboard for easy identification & verification with context management to real-time EHR events.
* Epic is a registered trademark of Epic Systems Corporation.
43 Seconds
Average time saved per call for identifying & verifying patients
< 30 Seconds
Reduced speed to answer from 2 min to <30 seconds
< 5%
Reduced abandonment rate to less than 5%
6 Hrs
Savings of 6 hours per day total for nurses combined
Real-time
Integrations
Integrates with Epic™,
Cerner, and other EHRs
Vendor agnostic allows integration with CCaaS vendor of choice
Integrates with SalesForce, ServiceNow & other CRMs and ITMSs
PCI Compliant
Patient Assist
Datasheet
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