AI for All: Using AI to improve the accessibility of services - Nexer @ Manchester's Digital Strategy Event:

Transcript

1. None

2. Business Analyst Lee Valentine Head of Design group Chris Bush

3. Design for all: How AI can help enable innovation for

   inclusion

4. Thinking about inclusion

5. World Health Organisation 1 in 6 worldwide have a long-term

   disability 1.4 billion people

6. Office of National Statistics 1 in 4 in the UK

   have some form of disability 16 million people

7. Gov UK “When a mental health condition becomes a disability”,

   Equality Act 2010 a mental health condition is considered a disability if it has a long-term effect on your normal day-to- day activity. Mental health ability in mentally demanding areas: reading, memory, attention, language, complex concepts, problem solving Cognitive ability to produce sounds clearly, smoothly, and understandably Speech ability to feel and manipulate a physical device quickly, smoothly, and accurately Sensorimotor ability to perceive or process auditory information Auditory ability to perceive or process visual information Visual Types of impairment

8. AI + Accessibility

9. Supporting inclusive ways of working Improving the user experience

10. Inclusive design principles for generative AI Involve real users Focus

    on user needs and context Remove barriers Provide control Design with transparency Maintain quality and accuracy Ethical and responsible use Support different interaction preferences Compliance with accessibility standards

11. Inclusive design principles for generative AI Involve real users Focus

    on user needs and context Remove barriers Provide control Design with transparency Maintain quality and accuracy Ethical and responsible use Support different interaction preferences Compliance with accessibility standards

12. Focus on user needs and their context

13. None
14. None

15. Remove barriers

16. https://www.youtube.com/watch?v=leQegdK-1M8 Swindon Council (+ Experts by experience)

17. Support different interaction preferences

18. https://sites.research.google/euphonia/about/

19. Verboso

20. Maintain quality and accuracy. Get real user feedback

21. Inclusive ways of working

22. How we make working inclusive at Nexer

23. • Developed resources to educate about LGBTQIA+ inclusion • Organised

    charity event for #StillProud • Show and Learn for International Pronoun Day LGBTQIA+ Still Proud • Creating awareness and increasing cultural intelligence • Improving diversity in leadership roles • Helping colleagues to participate in cultural events Cultural and religious C.A.R.I.N.G • Published guidance on inclusive meetings • Early research on M365 Copilot for disabled and neurodiverse experiences • Delivered accessibility awareness sessions to colleagues in Sweden Disability Access @ Nexer Employee Resource Groups

24. Sharing personal experiences and challenges Supportive environment with respect for

    diversity Access needs and preferred communication methods Manual of Me

25. Neurodiversity awareness and communication training Good Practice for Hearing Loss

    in meetings Neurodiverse Ways of Working Field Guide Lived and learned experiences

26. Sharing knowledge across our teams

27. Recognising and overcoming barriers

28. • Real-time captioning and transcriptions enabled • Recaps of meetings

    using transcriptions Provides text versions of his meetings and use Copilot for analysis • Catch up and gain insights from videos Helps isolate key information from long recordings • Meeting summaries and note generation assistance Helps them catch up without needing to read/write extensive meeting minutes • Attribute contributions to specific speakers Helps them recognise each individual contributor and follow discussions more effectively How Copilot can help Liam • Cannot watch video without subtitles / closed captioning. • Cannot participate in remote or hybrid meetings without captioning or transcriptions. • Cognitive load from note taking can lead to missed information. • Challenges in following different perspectives discussed in meetings. • Difficulty in recognising who said what during meetings. Barriers / Difficulties Liam has a hearing impairment and uses lip reading and captioning for communication. Liam is a skilled business analyst with expertise in analysing data and creating accessible digital solutions. Business Analyst Liam

29. Let’s use technology to break down barriers, and design to

    include everyone, ensuring equal access and opportunities for all.

30. UK National AI strategy Council using AI to help people

    with learning disabilities Designing generative AI to work for people with disabilities Opportunities for AI in Accessibility Microsoft inclusive design Nexer’s inclusive design principles for AI Useful resources

31. Any questions? [email protected] [email protected] THANK YOU