If you are receiving an error "Problem Linking Account", please close the error window, and you should find you are able to continue reading. This message is not a reflection of your Plus member status.
If you signed up for Slate Plus on the Slate website...
1. Go to the menu in the upper left corner of the app
2. Tap LOG IN / SIGN UP
3. If you are signed into the app, all content should be accessible and podcast will automatically play the ad-free Plus version in place of the regular one. If you are hearing ads and you are signed in, try locating the episode from the "Slate Plus Podcasts" icon under the shows tab rather than the individual show subsection.
If you continue to experience issues, please contact us at plus@slate.com
If you signed up for Slate Plus through Slate's iOS or Android app...
First, confirm that your iTunes/Apple purchase or Google Play purchase is still active.
On an iPhone go to > Settings -> Your Apple ID -> Subscriptions.
On an Android device
- Open your device's Settings app and tap Google -> Manage your Google Account.
- At the top, tap Payments & subscriptions.
- Tap Manage subscriptions
If your iTunes/Apple purchase or Google Play purchase is active, it may be disconnected from the app, and will need to be restored.
First, make sure you have updated to the latest version of the Slate app.
Then open the app. Tap the menu bar at the upper left corner (three parallel lines), then scroll down to the bottom of the screen. If you are signed in, sign out. You should see a yellow Slate Plus banner -- tap it.
On the next screen, tap the Restore link.
If you continue to experience issues, see the Other issues? section below or contact us at plus@slate.com
Connecting Your App Subscription to Slate.com
If you also want to access Slate Plus membership benefits outside of the iOS app, you’ll need to associate your iOS subscription with a member account on Slate’s website. To do that, follow the instructions here.
Other issues?
If you were able to sign in but are still having problems accessing your Slate Plus benefits, verify your account status by following these step from Apple or check out the instructions here.
