The power of head tilts: gender and cultural differences of perceived human vs human-like robot smile in service
The power of head tilts: gender and cultural differences of perceived human vs human-like
robot smile in service | Emerald Insight Books and journals Case studies Expert Briefings Open
Access Publish with us Advanced search The power of head tilts: gender and cultural
differences of perceived human vs human-like robot smile in service Chung-En Yu (Department
of Innovation and Management in Tourism, Salzburg University of Applied Sciences, Salzburg,
Austria) Henrique F. Boyol Ngan (Tourism College, Institute for Tourism Studies, Macao, China)�…
robot smile in service | Emerald Insight Books and journals Case studies Expert Briefings Open
Access Publish with us Advanced search The power of head tilts: gender and cultural
differences of perceived human vs human-like robot smile in service Chung-En Yu (Department
of Innovation and Management in Tourism, Salzburg University of Applied Sciences, Salzburg,
Austria) Henrique F. Boyol Ngan (Tourism College, Institute for Tourism Studies, Macao, China)�…
Abstract
Purpose
The purpose of this study is to understand the perceptual differences toward smiling behaviors with head inclinations displaying by the human-like robot staff and human staff in a service setting.
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