Robots are increasingly discussed in academic literature as well as the popular media since
they are becoming more usual in industry. The increased use of robots will meet with
practical issues with regards to adoption in industry as well as resistance from customers
and those working in the industry. This work explores data from a 2016–2017 survey of
Russian consumers to determine how young Russian adults perceive the use of robots in
hotels, showing which service-oriented tasks that Russian consumers find to be the most�…