Create alert

Organizational scholars have treated emotions mostly as an individual‐level
phenomenon, with limited theorisation of emotions as an important component in
social embeddedness. In this review essay, we argue for the need for a toolkit to�…

Interactional justice (eg, empathy) plays a crucial role in service recovery. It relies on
human social skills that would prevent it from automation. However, several
considerations challenge this view. Interactional justice is not always necessary to�…

Over the past decade, the topic of social class in organizations has enjoyed
unexpected growth. However, management researchers lack an in-depth
understanding of what we know (and do not know) about the role of social class in�…

The current study aims to examine the longitudinal effects of emotional labor on the
mental health of hotel employees based on the Allostatic Load and Conservation of
Resources theories. Four waves of data were collected from 534 hotel interns in an�…

Emotions are vital for one's thinking, acting, and experiencing of self and life. There
has been substantial research undertaken on the role of emotions in teaching and
learning in educational settings; however, the emotional dimension of English�…

We examine the work that US young adults undertake to design and maintain their
personal media worlds across digital platforms, and the consequences of those
practices for news use. Drawing on 50 in-depth interviews with 18-34-year-olds�…

We explored the mediating role of burnout on the association between EDW and
sleep disturbances. Our study included 18,744 Korean workers. Respondents were
grouped into four levels (none, low, moderate, and high) based on their exposure to�…

Introduction This study investigates the effects of teacher self-compassion, emotion
regulation, and emotional labor strategies on teacher resilience in the English as a
foreign language (EFL) context. The study aims to understand the relationships�…

Statements like “boys do not cry” and other teaching modalities of emotional
blandness can negatively affect the Black American male population with lower
emotional development in adulthood. The focus of this study was to understand the�…

Care-work research has been largely dominated by two accounts of emotions in
care: as love/attachment or as “emotional labor.” These two accounts have led
scholars to focus on questions of authenticity and motive—for example, how much do�…