The sociology of emotional labor
AS Wharton�- Annual review of sociology, 2009 - annualreviews.org
Emotional labor refers to the process by which workers are expected to manage their
feelings in accordance with organizationally defined rules and guidelines. The Managed�…
feelings in accordance with organizationally defined rules and guidelines. The Managed�…
Emotional labor since: The managed heart
RJ Steinberg, DM Figart�- The Annals of the American�…, 1999 - journals.sagepub.com
The phrase" emotional labor" was coined by sociologist Arlie Hochschild in 1983 in her
classic book, The Managed Heart. Jobs requiring emotional labor typically necessitate�…
classic book, The Managed Heart. Jobs requiring emotional labor typically necessitate�…
[BOOK][B] Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work
This book reviews, integrates, and synthesizes research on emotional labor and emotion
regulation conducted over the past 30 years. The concept of emotional labor was first�…
regulation conducted over the past 30 years. The concept of emotional labor was first�…
The psychosocial consequences of emotional labor
AS Wharton�- The annals of the american academy of�…, 1999 - journals.sagepub.com
Understanding the psychological consequences of emotional labor for workers has been an
ongoing project among students of emotional labor. Drawing on Hochschild's pathbreaking�…
ongoing project among students of emotional labor. Drawing on Hochschild's pathbreaking�…
[PDF][PDF] GENDER, Jobs, and Emotional
K Pugliesi, SL Shook�- Social perspectives on emotion, 1997 - researchgate.net
Developments within sociology and structural shifts in capitalist economies of the late
twentieth century have fueled research interest in the emotional aspects of work. While�…
twentieth century have fueled research interest in the emotional aspects of work. While�…
Emotional regulation in the workplace: A new way to conceptualize emotional labor.
AA Grandey�- Journal of occupational health psychology, 2000 - psycnet.apa.org
The topic of emotions in the workplace is beginning to garner closer attention by researchers
and theorists. The study of emotional labor addresses the stress of managing emotions�…
and theorists. The study of emotional labor addresses the stress of managing emotions�…
The acceleration of emotional labor research: Navigating the past and steering toward the future
AS Gabriel, JM Diefendorff…�- Personnel�…, 2023 - Wiley Online Library
The past four decades of scholarship on emotional labor—the regulation of feelings and
expressions performed to fulfill interpersonal work role expectations—has transformed our�…
expressions performed to fulfill interpersonal work role expectations—has transformed our�…
The right way to lead with emotional labor
RH Humphrey�- Affect and emotion: New directions in�…, 2008 - books.google.com
Although emotional labor has been studied almost exclusively among service workers,
leaders also perform emotional labor whenever they use their emotional expressions to�…
leaders also perform emotional labor whenever they use their emotional expressions to�…
Getting to the heart of the emotional labour process: a reply to Brook
SC Bolton�- Work, employment and society, 2009 - journals.sagepub.com
In an article published in this volume of WES Paul Brook suggests the need to strongly
defend Hochschild's emotional labour concept, as it is claimed that I threaten it with�…
defend Hochschild's emotional labour concept, as it is claimed that I threaten it with�…
Emotional demands at work: A job content analysis
RJ Steinberg, DM Figart�- The Annals of the American�…, 1999 - journals.sagepub.com
Using qualitative and quantitative evidence from studies of several occupations in the public
sector, the authors evaluate dimensions of emotional labor in the content of work performed�…
sector, the authors evaluate dimensions of emotional labor in the content of work performed�…