Being a teacher is often thought of as an emotionally fulfilling job, with many positive
experiences in watching students grow and mature. However, as Tsang's research shows�…

Researchers have highlighted how gendered associations of femininity with emotional labor
can complicate professional women's attempts to exercise managerial authority. However�…

How have the skills of service jobs changed? Have they undergone deskilling, upgrading or
some contingent or compensatory development? This study examines these questions as�…

Emotional labor is strongly correlated with negative consequences in psychological well-
being and mental health status in workers. We investigated the associations of emotional�…

Care-work research has been largely dominated by two accounts of emotions in care: as
love/attachment or as “emotional labor.” These two accounts have led scholars to focus on�…

Teachers' emotions in the classroom shape their ability to nurture positive relationships with
young children. There is increasing interest in understanding how teachers manage and�…

Purpose Emotional intelligence (EI) is crucial to determine the emotional labor (EL)
strategies and satisfaction of teachers. The purpose of this paper is to investigate the�…

Context Pediatric palliative care consults for children with cancer often occur late in the
course of disease and close to death, when earlier involvement would reduce suffering. The�…

This study examines the emotional labor process, operationalized as surface acting and
deep acting, as performed by hotel employees in Sabah, Malaysia. It also investigates the�…

This book is an ethnographic study of the internal dynamics of a subcultural community that
defines itself as a social movement. While the majority of scholarly studies on this movement�…