Bringing emotional labor into focus: A review and integration of three research lenses
AA Grandey, JM Diefendorff…�- Emotional labor in the 21st�…, 2013 - taylorfrancis.com
I have to have a smile on my face. Some mornings that'sa little difficult… You're
concentrating on what you're doing. It'sa little difficult to have that smile all the time. I have�…
concentrating on what you're doing. It'sa little difficult to have that smile all the time. I have�…
The role of occupational emotional labor requirements on the surface acting–job satisfaction relationship
In this study we employ two distinct lenses of emotional labor—EL as occupational
requirements and EL as intrapsychic processes of surface acting—and examine their�…
requirements and EL as intrapsychic processes of surface acting—and examine their�…
Addressing gender inequity in sport through women's invisible labor
While the progress of women in the sport industry has become more visible, there is still
significant gender inequity. Extending the sport organizational literature, we argue that the�…
significant gender inequity. Extending the sport organizational literature, we argue that the�…
The valuable, the constitutive, and the energetic: Exploring the impact and importance of studying emotions and institutions
C Zietsma, M Toubiana�- Organization Studies, 2018 - journals.sagepub.com
Emotions shape our lives and experiences as institutional actors, yet neo-institutional
theorizing has paid scant attention to them until recently. In this introduction to the Special�…
theorizing has paid scant attention to them until recently. In this introduction to the Special�…
Workers, managers, and customers: Triangles of power in work communities
SH Lopez�- Work and Occupations, 2010 - journals.sagepub.com
The sociology of service work has blossomed in the 10 years since Work and Occupations
first published a special issue on this subject. This introductory essay chronicles�…
first published a special issue on this subject. This introductory essay chronicles�…
[BOOK][B] Emotions in organization theory
Emotions are central to social life and thus they should be central to organization theory.
However, emotions have been treated implicitly rather than theorized directly in much of�…
However, emotions have been treated implicitly rather than theorized directly in much of�…
[BOOK][B] Livestock/deadstock: Working with farm animals from birth to slaughter
R Wilkie - 2010 - books.google.com
The connection between people and companion animals has received considerable
attention from scholars. In her original and provocative ethnography Livestock/Deadstock�…
attention from scholars. In her original and provocative ethnography Livestock/Deadstock�…
[BOOK][B] Emotional labor and crisis response: Working on the razor's edge
SH Mastracci, ME Guy, MA Newman - 2014 - taylorfrancis.com
The author's of the award-winning Emotional Labor now go inside the stressful world of
suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment�…
suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment�…
[HTML][HTML] Exploring the challenge of teachers' emotional labor in early childhood settings
CJ Purper, Y Thai, TV Frederick, S Farris�- Early Childhood Education�…, 2023 - Springer
One challenging aspect of working in early childhood education settings is engagement in
emotional labor. Research suggests that emotional labor is associated with emotional�…
emotional labor. Research suggests that emotional labor is associated with emotional�…
McQuail's media and mass communication theory
D McQuail - 2020 - torrossa.com
Early in 2009, Denis and I had coffee outside a little caf� in Padua, Italy. We were attending
a symposium organized by the European Journal of Communication on the consequences�…
a symposium organized by the European Journal of Communication on the consequences�…