The psychological and anthropological literature on cultural variations in emotions is
reviewed. The literature has been interpreted within the framework of a cognitive-process�…

Emotional labor refers to the process by which workers are expected to manage their
feelings in accordance with organizationally defined rules and guidelines. The Managed�…

Creating a clear, analytical framework, this comprehensive exploration of the relationship
between institutional theory and the study of organizations continues to reflect the richness�…

This paper presents a general strain theory of crime and delinquency that is capable of
overcoming the criticisms of previous strain theories. In the first section, strain theory is�…

Emotional labor is the display of expected emotions by service agents during service
encounters. It is performed through surface acting, deep acting, or the expression of genuine�…

Although the experience of work is saturated with emotion, research has generally
neglected the impact of everyday emotions on organizational life. Further, organizational�…

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General strain theory (GST) is usually tested by examining the effect of strain on crime.
Researchers, however, have little guidance when it comes to selecting among the many�…

Identity-based approaches to understanding thoughts, feelings, and actions in organizations
have produced, particularly in recent years, an array of rich insights that have broadened the�…

First published in 2004. Therapy Culture explores the powerful influence of therapeutic
imperative in Anglo-American societies. In recent decades virtually every sphere of life has�…