Blame the bot: Anthropomorphism and anger in customer–chatbot interactions

C Crolic, F Thomaz, R Hadi…�- Journal of�…, 2022 - journals.sagepub.com
Chatbots have become common in digital customer service contexts across many industries.
While many companies choose to humanize their customer service chatbots (eg, giving�…

Partial, conditional, and moderated moderated mediation: Quantification, inference, and interpretation

AF Hayes�- Communication monographs, 2018 - Taylor & Francis
Mediation of X's effect on Y through a mediator M is moderated if the indirect effect of X
depends on a fourth variable. Hayes [(2015). An index and test of linear moderated�…

Regression-based statistical mediation and moderation analysis in clinical research: Observations, recommendations, and implementation

AF Hayes, NJ Rockwood�- Behaviour research and therapy, 2017 - Elsevier
There have been numerous treatments in the clinical research literature about various
design, analysis, and interpretation considerations when testing hypotheses about�…

[BOOK][B] Partial least squares structural equation modeling (PLS-SEM) using R: A workbook

JF Hair Jr, GTM Hult, CM Ringle, M Sarstedt, NP Danks… - 2021 - library.oapen.org
Partial least squares structural equation modeling (PLS-SEM) has become a standard
approach for analyzing complex inter-relationships between observed and latent variables�…

Service robots rising: How humanoid robots influence service experiences and elicit compensatory consumer responses

M Mende, ML Scott, J Van Doorn…�- Journal of�…, 2019 - journals.sagepub.com
Interactions between consumers and humanoid service robots (HSRs; ie, robots with a
human-like morphology such as a face, arms, and legs) will soon be part of routine�…

The analysis of mechanisms and their contingencies: PROCESS versus structural equation modeling

AF Hayes, AK Montoya…�- Australasian Marketing�…, 2017 - journals.sagepub.com
Marketing, consumer, and organizational behavior researchers interested in studying the
mechanisms by which effects operate and the conditions that enhance or inhibit such effects�…

[BOOK][B] Introduction to mediation, moderation, and conditional process analysis: A regression-based approach

AF Hayes - 2017 - books.google.com
Page 1 Introduction to SECONDED || || O N. Mediation, MOderation, and COnditional
PIOCESS . AndrewF Hayes Page 2 ebook THE GUILFORD PRESS Page 3 Introduction to�…

[HTML][HTML] Do organizations really evolve? The critical link between organizational culture and organizational innovation toward organizational effectiveness: Pivotal role�…

RT Naveed, H Alhaidan, H Al Halbusi…�- Journal of Innovation &�…, 2022 - Elsevier
In today's global economy, organizational effectiveness and innovation have become top
priorities, putting pressure on all businesses worldwide. Therefore, this study aims to explore�…

Mediation, moderation, and conditional process analysis: Concepts, computations, and some common confusions

JJ Igartua, AF Hayes�- The Spanish journal of psychology, 2021 - cambridge.org
This work provides a conceptual introduction to mediation, moderation, and conditional
process analysis in psychological research. We discuss the concepts of direct effect, indirect�…

Conditional process analysis: Concepts, computation, and advances in the modeling of the contingencies of mechanisms

AF Hayes, NJ Rockwood�- American Behavioral Scientist, 2020 - journals.sagepub.com
Behavioral scientists use mediation analysis to understand the mechanism (s) by which an
effect operates and moderation analysis to understand the contingencies or boundary�…