In an article published in this volume of WES Paul Brook suggests the need to strongly
defend Hochschild's emotional labour concept, as it is claimed that I threaten it with�…

Sharon Bolton's comprehensive critique of Hochschild's concept of 'emotional labour'is
flawed by her misinterpretation of its primary form as an aspect of labour power�…

The subject of emotion in organizations is now well established and widely debated, with
terms such as emotional labour becoming common parlance in academic and practitioner�…

This chapter focuses upon 'emotional labour'. Following Hochschild (1983 & 1993), this term
refers to the management of human feeling, during social interaction within the labour�…

The Dark Side of Emotional Labour explores the work that the rest of society would rather
not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting�…

This article evaluates conceptual resources for exploring the economy of feelings. It reviews
existing contributions, discovering tensions surrounding the material status of emotional�…

Emotional labor refers to the process by which workers are expected to manage their
feelings in accordance with organizationally defined rules and guidelines. The Managed�…

Recently a new twist to the emotion work/emotional labour debate has been introduced in
the shape of a conceptual device known as' affective labour'(Hardt and Negri, 2000, 2005;�…

Dickens draws attention to the way in which we sometimes have to constrain our emotional
lives according to our occupational role, and the discomfort this can cause. Dickens was�…

Though social science research on the body may be questioned on similar grounds for
paying insufficient attention to emotion, this chapter examines how it might be possible to�…