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Cited by
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Since 2019
Citations
5704
5198
h-index
26
26
i10-index
37
35
0
1300
650
325
975
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024
15
47
49
128
178
411
741
1023
1133
1248
623
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7 articles
2 articles
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not available
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Co-authors
Andy Neely
University of Cambridge
Verified email at cam.ac.uk
Babis Theodoulidis
Verified email at theodoulidis.net
Jamie Burton
Professor of Marketing, Management Sciences and Marketing Division, Alliance Manchester
Verified email at manchester.ac.uk
David Diaz
Profesor Asociado (Facultad de Econom�a y Negocios, Universidad de Chile)
Verified email at fen.uchile.cl
Thorsten Gruber
Professor of Marketing and Service Management, Centre for Service Management (CSM), Loughborough
Verified email at lboro.ac.uk
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Mohamed Zaki
Deputy Director Cambridge Service Alliance
Verified email at cam.ac.uk -
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