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High reliability in healthcare: creating the culture and mindset for patient safety.
Healthc Manage Forum. 2017 Mar;30(2):61-68. doi: 10.1177/0840470416689314. Epub 2017 Feb 16.
Healthc Manage Forum. 2017.
PMID: 28929881
Retour vers le futur: l'expérience des patients et le lien avec la qualité, la sécurité et le rendement financier.
Cochrane BS, Hagins M Jr, King JA, Picciano G, McCafferty MM, Nelson B.
Cochrane BS, et al. Among authors: hagins m jr.
Healthc Manage Forum. 2015 Nov;28(6 Suppl):S59-70. doi: 10.1177/0840470415598406. Epub 2015 Oct 19.
Healthc Manage Forum. 2015.
PMID: 26487730
Review.
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Back to the future: Patient experience and the link to quality, safety, and financial performance.
Cochrane BS, Hagins M Jr, King JA, Picciano G, McCafferty MM, Nelson B.
Cochrane BS, et al. Among authors: hagins m jr.
Healthc Manage Forum. 2015 Nov;28(6 Suppl):S47-58. doi: 10.1177/0840470415598405. Epub 2015 Oct 19.
Healthc Manage Forum. 2015.
PMID: 26487727
Review.
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The power of engagement: creating the culture that gets your staff aligned and invested.
Studer Q, Hagins M Jr, Cochrane BS.
Studer Q, et al. Among authors: hagins m jr.
Healthc Manage Forum. 2014 Spring;27(1 Suppl):S79-97. doi: 10.1016/j.hcmf.2014.01.008.
Healthc Manage Forum. 2014.
PMID: 25046972
English, French.
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